Account and billing

How do I manage my TV bills and payment?

Your TV bills for the past 12 months are stored in your My Vodafone account. 

Setting up or changing your direct debit is now easier than ever – just a few clicks away, and you’re done. If you haven't already registered for My Vodafone, check out our handy video guide which will show you the few simple steps it takes to register.

Please have your IBAN (International Bank Account Number) or card details to hand.

My Vodafone app

  1. Log in to the My Vodafone app - available free from the iPhone App Store and Android Play Store
  2. Tap 'Account' at the bottom-left of the screen
  3. Select 'Settings'
  4. Next tap 'Payment method'
  5. Enter the payment details you want to use
  6. Tap 'Use Direct Debit'

My Vodafone online

  1. Log on to My Vodafone
  2. Select 'My settings' from the menu on the top-right of the screen (this looks like a person)
  3. Click 'Account settings'
  4. Next click 'Payment method'
  5. Enter the payment details you want to use
  6. Press 'Save'

How can I set up a foreign bank account for direct debit?

In order to set up a foreign bank account (such as Revolut or N26), you must visit one of our Retail Stores

Please bring photo ID and a Euro currency bank statement, dated within the last 3 months, from a Euro Zone bank account that accepts direct debits. 

Please note this cannot be done via Chat or contact centre channels.


I’m moving house, can I bring my Vodafone Broadband and TV with me?

Yes, no problem. Our dedicated Home Move team can sort all this out for you. Please click here to book a home move.

Ideally we would like to receive 1 months’ notice to ensure your service is set up in time. Sometimes we are unable to connect your property on your desired day due to the following reasons;

  1. If you don’t have access to the property then this will cause a delay in getting your service installed
  2. Previous occupiers haven’t disconnected their service
  3. Moving into a new estate that requires a new line

If this happens our dedicated team will be there to support you and help get your service up and running as quickly as possible.

For more, see the rest of our Home Move FAQs.


How do I cancel my Vodafone TV subscription?

Please contact our customer care team on 1907 and they will assist you. Further information about cancelling your services can be viewed here.

Please note: You may be required to give 30 days’ notice. If you are outside your 14 days cooling off period, your contract terms and conditions will apply and you may incur a cancellation fee.


How do I let Vodafone know about a bereavement?

We're very sorry for your loss. Please let us help you through this difficult time. You will find some helpful information on our dedicated bereavement page.
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