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Roaming on Vodafone IE

Roaming terms and conditions

RED Roaming Vodafone Unlimited Terms and Conditions from 05 May 2020

RED Roaming Vodafone Unlimited terms and conditions from 05 May 2020 (access PDF)
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2017 EU Roaming Regulation

EU Roaming Regulation Information

1.        Fair Use of Roaming Services

Vodafone has enabled customers to use bill pay and pay as you go plan allowances when roaming in the EU. In accordance with EU regulation Vodafone may take action to prevent abusive or anomalous use of roaming services. In using Vodafone Ireland services you must be normally resident or have stable links entailing a frequent and substantial presence in the Republic of Ireland. 

  • Confirmation of residence/stable links: We may need request reasonable proof to determine your normal place of residence.  The type of proof that we may request includes presentation of a valid document such as a utility bill or a property rental agreement along with proof of identification. We may request this information before connecting you to our services or if after a period of observation there are indications of possible abusive or anomalous use.  We will only request information that is strictly necessary and proportionate to confirm that you are normally resident or have stable links to Ireland.
  • Objective Indicators of Anomalous use: Vodafone will also monitor for other objective indicators of abusive or anomalous use such as establishing whether there is prevailing domestic consumption over roaming consumption or whether there is a prevailing domestic presence over a presence in another EU country. As a guide we will consider that your use or your presence is prevailing domestic if more than 50% of use or network connections are domestic within the period of measurement permitted under EU Regulation.  We will also look at whether there is a long period of inactivity of a given SIM card associated with use mostly if not exclusively while roaming, or if there is sequential use of multiple SIM cards by the same customer when roaming.  In addition if we identify organised resale we will take immediate steps to ensure compliance with our contractual requirements.
  • Open Data Bundles: Unless otherwise specified Vodafone is providing full take your home tariff abroad on plans with calls texts and data plan.  In the case of mobile broadband plans that permit roaming there is a specific fair use volume limit within the mobile broadband plan. The details of the fair use volume limit are specified in your tariff terms and conditions and we will advise in your roaming message when you arrive.  Check your SMS application for details.

2.        Information on Roaming

Under EU Roaming regulations we have put in place a number of measures to ensure you are kept adequately informed of roaming charges when using roaming services, in particular data roaming services, so that you can so that you are able to monitor and control how much you spend.

  • Roaming Message:  Each time you roam you shall receive an automatic message from Vodafone that you are roaming and this will include your basic tariff information. You may ask us to turn these messages off or on at any time free of charge.
  • Default Financial Limit (‘Spend Cap’): There is also a data roaming spend caps in place to ensure your roaming usage shall not exceed €50 per month ex VAT (€61.50 inc VAT). You have the option to continue roaming after the cap is applied by opting to remove the cap for that calendar month on pay as you go or for that monthly billing period on bill pay.  Alternatively you can decide to remove the feature altogether however we recommend that you keep the data roaming spend cap on to assist you in managing roaming spend. If you remove the cap at any time on a temporary or permanent basis then you accept that you may incur significant additional roaming charges. The cap will apply to all roaming usage whether inside or outside the EU. When the cap is applied any data that is course of being downloaded may be lost.
  • Additional Data Limits: Vodafone also provides an additional financial limit for data use of €360 inc VAT
  • Notifications: We will let you know when your usage is approaching or when you have reached the financial limit.  In general this will be by an SMS message.  If your device has restricted SMS capability on the Vodafone network then you may need to contact Vodafone customer care to remove the cap. The message we send includes details on how you can continue using data roaming services. Instructions to opt in or out of the financial limits are also outlined here

Vodafone reserves the right to modify the data roaming service at any time for technical, operational, regulatory or legal reasons. Vodafone may suspend or vary the data roaming service without prior notice for repair or maintenance, or for any other valid reason.

 

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Data Roaming Spend Caps and Notifications

Data Roaming Spend Caps and Notifications

  1. Vodafone is required by Regulation to offer a Data Roaming Spend Caps and Notifications service to help its customers to control costs when accessing email or the internet while roaming. Throughout these terms and conditions the ‘Customer’ relates to the individual subscriber to whom the SIM card is linked. 
  2. There are two data roaming spend caps available the default spend cap of €50 (€61.50 including VAT) and an additional spend cap of €300 (€369 including VAT).  The €50 (€61.50 including VAT) default spend cap applies unless a customer opts out of it.  If a customer opts out of the €50 default spend cap (€61.50 including VAT), an additional spend cap of €300 (€369 including VAT) will also apply unless the customer chooses to opt out of that cap as well.  If a customer opts out of both caps then no spend cap will apply.
  3. All spend cap calculations are based on roaming data usage  in a single  monthly billing period. At the start of the next billing period, accumulation towards the spend cap shall be reset to zero.  For any customer on a data roaming price plan, the fixed cost of the data roaming price plan as well as any out-of-bundle or per MB costs (i.e. the total spend to date in the monthly billing period) will count towards the calculation of the spend cap for that month. Usage accumulated shall be reset to zero at the start of the next billing period.
  4. When a customer accesses data abroad, they will receive a warning message when their data usage is near to and again when they have reached the data roaming limit set by the applicable spend cap and the customer shall then be barred from data roaming for the rest of that billing period unless they choose to opt out of the applicable spend cap for that month. Both notifications will inform the customer how to continue usage beyond the cap. Customers will receive the text message to the inbox of their mobile phone or to the SMS inbox of their mobile broadband software. Older mobile broadband devices may not have the software capability to be able to receive pop up SMS notifications.  In these circumstances, customers must go into the SMS inbox of their mobile broadband device to view the notification. . If an inbound text message bar is in place then the end user will not receive notifications.
  5. Upon reaching a spend cap the customer will be barred from data roaming for the remainder of the applicable monthly billing period unless they choose to extend usage beyond the spend cap. When this cap has been reached, data that is in the course of being downloaded will be lost.
  6. The sending of an MMS while abroad is charged on a transaction (i.e. per MMS) basis. .  
  7. Vodafone's data roaming spend cap and other notifications are reliant on a customer's ability to receive and send text messages from the device being used. Any customer who reaches the applicable data roaming spend cap via use of his/her iPad, can call Vodafone customer care to have the spend cap lifted or to opt out of the applicable spend cap.
  8. When a customer reaches the applicable spend cap, the customer will receive a notification indicating the procedure to be followed if the customer wishes to continue provision of the data roaming services and the cost of each additional unit that may be consumed.  Should a customer choose to exceed the applicable spend cap, that customer shall accept the risk that he/she may accumulate significant charges within their monthly billing period at the applicable out-of-bundle per MB rate. 
  9. Vodafone reserves the right to modify the data roaming service at any time for technical, operational, regulatory or legal reasons. Vodafone may suspend or vary the data roaming service without prior notice for repair or maintenance, or for any other valid reason.
  10. A customer can at any stage opt for or remove a data roaming spend cap in which case, the change will be made free of charge within one working day of receipt of the request. All other terms and conditions of the customer’s data roaming plan will remain unaffected and there will be no penalty or restriction involved.
  11. Instructions to opt in or out of the financial limits are outlined below and are also sent to customers in the notifications he/she receives when abroad:

TO OPT OUT:

For the €50 spend cap (€61.50 including VAT):

Text ‘NO EU CAP’ TO 50193

For the €300 spend cap (€369 including VAT):

Text ‘NO UPPER LIMIT <PIN>’ to 50193

The PIN you need to insert is the last 4 digits of your customer number

For spend notifications:

Text ‘NO NOTIFY’ to 50193.

TO OPT BACK IN:

For the €50 spend cap (€61.50 including VAT):

Text ‘YES EU CAP’ TO 50193

For the €300 spend cap (€369 including VAT):

Text ‘YES UPPER LIMIT’ to 50193

For spend notifications:

Text ‘YES NOTIFY’ to 50193

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Red Roaming Terms & Conditions (effective 30 April 2014)

Red Roaming Terms & Conditions (effective 30th April 2014)

1. RED Roaming is available as an optional add-on to all PAYG customers and all Bill-Pay customers who are on a Red or MyWay base plan.

2. In order to avail of the RED Roaming service a customer must roam on the Vodafone Network or on a Vodafone approved Network.

3. You can opt in or opt out of the service at any time in the following ways: In store, through Customer Care, Text, Online, at MyVodafone and through the Vodafone Data Roaming Monitor Application.

4. When you opt in, RED Roaming it may take up to 24 hours to be applied to your account.

5. The charges as published on www.vodafone.ie/redroaming will apply to customers who have opted in to RED Roaming and use their phone when roaming on Vodafone or Vodafone approved networks in eligible countries. Vodafone reserves the right to change the countries and/or networks from time to time for commercial or geopolitical reasons; such changes will happen without notice and it is the customer’s responsibility to check prior to travel.

Pay as You Go customers

6. From July 2017, customers joining the Vodafone Pay as you go service will have Red Roaming applied as their default roaming option when travelling outside the EU. Customers can opt out at any time by texting STOP RED to 50020. If customers choose to opt out they will not be automatically opted back in again.

7. When you are on RED Roaming and are roaming in any of the eligible countries listed on www.vodafone.ie/redroaming, a daily access fee will apply following the first roaming mobile event of the day; i.e. making or receiving a call, sending a text, using mobile internet on the Live or Blackberry APNs.

8. PAYG customers must have sufficient credit to pay the full relevant RED Roaming daily access fee at the point of their first roaming mobile event of each day in order to avail of RED Roaming pricing. See Vodafone.ie /roaming for standard per call, per text and data charges that apply.  If you top up within the next 7 days, then Red Roaming pricing will be applied.

9. Fair usage applies for Pay as You Go customers: 1000 minutes per day and 35c per min thereafter and 1000 texts per day. You will also receive 200MB of data each day.

Bill Pay and Business customers

10. Once you’ve opted in to RED Roaming and are roaming in any of the eligible countries listed on www.vodafone.ie/redroaming, Customers on an eligible base plan will pay the relevant access fee which will be applied following the first roaming mobile event of the day i.e. making or receiving a call, sending a text, using mobile internet on the live or Blackberry APNs.

11. Once you have paid the daily access fee you can access and use your base price plan for voice, text and domestic/international voice/text add-ons in the usual manner as if on your domestic tariff. Both domestic and roaming should not exceed 45,000 minutes and 45,000 texts per month. You will also receive 200MB of data each day instead of your normal base plan allowance

All customers

12. Any additional data will be charged at the relevant rate for the country in which you are roaming as per the pricing published on www.vodafone.ie/redroaming and will be charged in Kb increments.

13. When using data you will receive a text notification telling you when you have used 80% of your daily data allowance.

14. Only calls and texts to standard mobiles and standard landlines (excluding premium rate and non-geographic numbers) are included.

15. Any special domestic promotions or reduced rates for Bank /Public Holidays are not included.

16. The data available with RED Roaming is only allowed on the Live and Blackberry APNs. Data usage on any other APN will be charged our default per MB data roaming rate or according to your roaming plan for that specific APN.

17. You will only be charged on those days that you use your phone while you are abroad.

18. EU Regulated Data Roaming spend caps and notifications apply to data used within RED Roaming. 33% of the highest possible RED Roaming daily rate, to a maximum of €2 (ex VAT) per day will be considered as data roaming spend for the purpose of calculating data roaming EU regulated Data Roaming spend caps and notifications.

19. When you opt in to RED Roaming and travel to eligible countries as published on www.vodafone.ie/redroaming RED Roaming will apply. If you are already opted into Vodafone Passport Mobile Internet these will only apply when you roam in countries that outside the RED Roaming footprint but within the Passport footprint. If you opt out of RED Roaming you will remain on Vodafone Passport Mobile Internet. If you are not opted into either of these plans you will pay our default roaming plans.

20. Unused data cannot be carried over to the next day.

21. Customers are responsible for the management of their device configurations and should be aware that updates and connections can incur data usage and so are wholly responsible for any associated costs while roaming. Where a customer device is setup for automatic data updates, connections on the customers mobile are considered to be with the consent of the customer and so data roaming charges will apply.

22. To avoid unexpected data usage while roaming due to automatic updates and connections it is recommended that these be disabled whilst travelling and manual connections be made when needed. Please refer to handset manual or application settings for detailed instructions

23. Service charges while roaming do not include event charges such as charges for download of ringtones or games, and do not include the use of any data services for which a special charge is made.

24. RED Roaming is designed to be used by customers normally domiciled in the Republic of Ireland (RoI). To avail of RED Roaming, pay as you go customers must be active on the Vodafone Ireland network during the previous three months. Customers who do not have ongoing usage on the Vodafone Ireland network will be deemed to be in breach of these terms and will result in removal of RED Roaming from their account and/or termination of service at Vodafone’s discretion.

25. Vodafone reserves the right to withdraw the RED Roaming offer at any time.

26. From time to time Vodafone may modify the standard settings and/or features of this Service in order to offer additional value to the Service. Such changes might include measures such as increasing your data allowance size. Vodafone may change its Service delivery methods or platforms from time to time which may require the Customer to change Equipment and/or Equipment settings to continue to avail of the Services.

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Consumer Rights Under the Data Roaming Regulations 

EC Regulation No. 544/2009 (the “Regulation”) requires that customers are kept adequately informed of the charges that will apply when using data roaming services so that customers are able to monitor and control how much they spend when using mobile data services abroad. Specific actions are required of Vodafone, as a mobile service provider to ensure that this is the case: 

  • Every time a customer is roaming, he / she will be informed by an automatic message from Vodafone that he / she is roaming. As part of this, the customer will be given their basic tariff information on the relevant data roaming charges applicable for roaming in the European Union country concerned, except where the customer has notified Vodafone that he / she does not want to receive this information. Where a customer has so notified Vodafone of this, the customer also has the right to reverse that decision and ask Vodafone to provide that information service again in the future free of charge. 

  • The Regulation requires Vodafone to make available to all their data roaming customers a facility which provides information on their data roaming spend.  This must be available free of charge and guarantees that without a customer’s explicit consent, their accumulated data roaming spend over a monthly billing period does not exceed a specified financial limit. €50 per month (€61.50 including VAT) is the default financial limit.  This means that it is applicable to all customers who have not opted out of it. In addition to the €50 limit (€61.50 including VAT), Vodafone may offer additional limits. Vodafone offers an additional financial limit of €300 (€369 including VAT).  Customers will not be able to continue data roaming when they reach the specified financial limit during a billing period unless they choose to choose to opt out of the applicable financial limit for that month. 

  • Customers must also be informed when their usage is near to and when they have reached the agreed financial limit (for example by an SMS message, an e-mail or a pop-up window on the computer). The alert message will advise customers of the procedure to be followed if they wish to continue data roaming and the cost associated with each individual unit that may be consumed.  Customers have the right to require Vodafone to stop sending such messages and the right at any time and free of charge to require Vodafone to provide the service again in the future. 

  • Regardless of a customer’s data roaming price plan , they always have the right to opt for or remove a financial limit for data roaming, without affecting in any way the other terms and conditions of their plan. The limit must be set or removed within one working day of receipt of the request, free of charge.   

  • Customers must also be informed of the risk of automatic and uncontrolled data connection and download. Please see [insert link], for more information on how to avoid uncontrolled consumption of data roaming services on your Smartphone. 

  • Instructions to opt in or out of the financial limits are outlined below and are also sent to customers in the notifications he/she receives when abroad: 

TO OPT OUT: 

For the €50 spend cap (€61.50 including VAT): 

Text ‘NO EU CAP’ TO 50193 

For the €300 spend cap (€369 including VAT): 

Text ‘NO UPPER LIMIT <PIN>’ to 50193 

The PIN you need to insert is the last 4 digits of your customer number 

For spend notifications: 

Text ‘NO NOTIFY’ to 50193. 

TO OPT BACK IN: 

For the €50 spend cap (€61.50 including VAT): 

Text ‘YES EU CAP’ TO 50193 

For the €300 spend cap (€369 including VAT): 

Text ‘YES UPPER LIMIT’ to 50193 

For spend notifications: 

Text ‘YES NOTIFY’ to 50193

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RED Roaming (pre April 30 2014) 

  1. Red Roaming is available to the following customers: a. All PAYG customers b. Bill Pay customers who are on any of the Red or MyWay domestic plans 

  1. You can opt in /out in the following ways: Instore, Customer Care, Text, Online at MyVodafone, Vodafone Data Roaming Monitor Application. 

  1. When you opt in, Red Roaming may take up to 24 hours to be applied to your account. 

  1. The charges will apply to customers who have opted in to Red Roaming and use their phone when roaming on any network in the following countries. Vodafone reserves the right to change the countries and/or networks from time to time for commercial or geopolitical reasons; such changes will happen without notice and it is the customers responsibility to check prior to travel. Countries: Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland*, France, Germany, Greece, Guernsey, Hungary, Iceland, Isle of Man*, Italy, Jersey*, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. (*Postpaid only) For Business customers, Red Roaming can also be used while travelling in USA and Canada. 

Pay as You Go customers 

  1. Once you’ve opted in to Red Roaming and are roaming in any of the countries listed below at 12. a €1.99 (inc VAT) access fee will apply following the first roaming mobile event of the day i.e. make or receive a call, send a text, use mobile internet on the live APN. Receiving a call in the UK will not invoke the access fee. 

  1. Once the access fee has been applied you can access and use your domestic price plan for voice, text and domestic voice/text add ons. You will also receive 200MB of data each day 

  1. Any additional data will be charged at €0.25 per MB (inc VAT) charged in KB increments. 

  1. PAYG customers must have sufficient credit to pay the full roaming access fee. 

Bill pay and business customers 

  1. Once you’ve opted in to Red Roaming and are roaming in any of the countries listed below at 4, Customers on an eligible Consumer domestic plan will pay a €2.99 (inc VAT) access fee and customers on an eligible Business domestic plan will pay a €2.99 (ex VAT) access fee which will be applied following the first roaming mobile event of the day i.e. make or receive a call, send a text, use mobile internet on the live APN. Receiving a call in UK will not invoke the access fee. 

  1. Once the access fee has been applied you can access and use your domestic price plan for voice, text and voice or text add ons. You will also receive 200MB of data each day 

  1. Any additional data will be charged at €0.25 per MB (inc VAT) charged in KB increments. 

  1. Business domestic plan (or vice versa) you will remain opted in to Red Roaming but will move to the relevant version to your new domestic plan (as outlined in 8 above). 

All customers 

  1. When using data you will receive a text notification telling you when you have used 80% of your daily data allowance. 

  1. Only calls and texts to standard mobiles and standard landlines (excluding premium rate and non-geographic numbers) 

  1. Any special domestic promotions or reduced rates for Bank /Public Holidays are not included. 

  1. The data available with Red Roaming is only allowed on the live.apn. Data usage on any other apn will be charged our default per MB data roaming rate or according to your roaming plan for that specific apn. 

  1. You'll only be charged on those days that you use your phone while you are abroad. 

  1. EU Regulated Data Roaming spend caps and notifications apply to data used within Red Roaming. €1.08 ex VAT of each daily access fee incurred is included in the EU Regulated Data Roaming Spend Caps and Notifications. 

  1. When you opt in to Red Roaming and travel to countries at 4 above (including UK), Red Roaming will apply. If you are already opted into Vodafone Passport and/or Vodafone Passport Mobile Internet these will only apply when you roam in Rest of the World countries in the relevant Passport footprint. This means Passport will not apply in countries at 4 above and eg you can no longer avail of free Passport voice roaming in the UK. If you opt-out of Red Roaming you will remain on Vodafone Passport and/or Vodafone Passport Mobile Internet. If you have not opted into either of these plans you will pay our default roaming plans. 

  1. Data cannot be used for the purpose of Tethering. 

  1. Unused data cannot be carried over to the next day. 

  1. Out of bundle data usage will be charged per kb for usage beyond the daily roaming allowance. 

  1. Customers are responsible for the management of their device configurations and should be aware that updates and connections and so are wholly responsible for any associated costs while roaming. Where a customer device is setup for automatic data updates, connections on the customers mobile are considered to be with the consent of the customer and so data roaming charges will apply. 

  1. To avoid unexpected data usage while roaming due to automatic updates and connections it is recommended that these be disabled whilst travelling and manual connections be made when needed. Please refer to handset manual or application settings for detailed instructions 

  1. If your use of the Data Services on other carriers' wireless networks ("offnet data usage") during any month exceeds your offnet data usage allowance, Vodafone may at its option terminate your access to the service, deny your continued use of other carriers' coverage, or change your plan to one imposing usage charges for offnet data usage. Your offnet data usage allowance is equal to 20% of the kilobytes included with your plan. 

  1. Service charges while roaming do not include event charges such as charges for download of ringtones or games, and do not include the use of any data services for which a special charge is made. 

  1. Red Roaming is designed to be used by customers normally domiciled in the Republic of Ireland (RoI). To avail of Red Roaming, pay as you go customers must be active on the Vodafone Ireland network during the previous three months. Customers who do not have ongoing usage on the Vodafone Ireland network will be deemed to be in breach of these terms and will result in removal of Red Roaming from their account and/or termination of service at Vodafone’s discretion. 

  1. Use of Red Roaming is subject to these terms and conditions. We reserve the right to vary or amend these terms.

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