My credit is lower than expected - why?
If you need to know what your credit has been spent on, you should check your usage in the My Vodafone app. When checking your usage, you should keep an eye out for the following:
- Data charges - Check to see if you have gone over the allowance that you have in your monthly top up offer, charges for usage outside of your allowance can be found here. Also, if you are using your phone to tether, or using the hotspot function, make sure you are using the live.vodafone.com APN as this is the only one covered in your offer allowance. You can check this in your handset settings.
- Premium Texts – Some competitions and other services operate on a subscription basis, sending you jokes, sports results or similar content by text message on a regular basis, in exchange for credit. For details on how to unsubscribe from such services and contact information for the content provider, please visit the Comreg website, then enter the 5 digit number the text comes from.
How do I remove a network lock from my phone?
You can unlock your phone by using our unlock code form. There are certain criteria that you must meet in order to be eligible to receive an unlock code, these are called out at the top of the page when you choose what type of customer you are.
Once you’ve filled out the form, the table below will advise how quickly you can expect to hear back.
I’m unable to browse certain sites on my phone, what can I do?
My Caller ID doesn’t work
For instructions on how to switch on your Caller ID, visit our Device Guides. Choose your device, go to ‘Basic Use’ and then ‘Making Calls’ and there is an instruction there called ‘Turn your own caller identification on or off’.
If it still doesn’t work, then contact one of our agents on our Community for help.