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Top up offers on Vodafone IE

Top up offers

Top up offer FAQs

I topped up, but I have no credit - why?

When you top up €20 or more, you will trigger what is known as a Top up offer, the cost of your Top up offer will not appear on your credit balance as you will immediately benefit from unlimited data or unlimited calls & texts to any network for 28 days.

For more information on our Top up offers.

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How does Vodafone Pay As You Go work?

How your pay as you go plan works:

Example – Chat Extra:

  1. Opt into Chat Extra by choosing the Chat Extra plan when ordering your Free SIM on Vodafone.ie or in any of our retail stores. You can change your tariff every 28 days  through the My Vodafone app
  2. After you opt in to your chosen tariff then top up by the cost of the plan in full in one go to activate your top up offer. For Chat Extra this amount is €20
  3. The €20.00 will be taken from your balance, this will activate your data, text and voice allowances for 28 days. Your balance will be €0.00, unless you topped up by more than €20.00

Now you can start using your pay as you go plan. Download the My Vodafone app where you can top up and track your usage.

Important top up tips:

  • If you top up by the full amount to activate your plan in the middle of your top up cycle, i.e. during your 28 days, your top up offer will reactivate, and your allowances will reset
  • If you want to add additional credit to your account in the middle of your top up cycle, you can top up in increments of €5, €10 or €15
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I want to keep my credit and not receive my top up offer allowance

If you top up in the middle of your cycle, i.e. during your 28 days, your pay as you go offer will reactivate, and your allowances will reset. If you want to add credit to your account in the middle of your top up cycle. Just top up in increments of €5, €10 or €15 through the My Vodafone app.
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How do I change my pay as you go plan?

If you are already a pay as a you go customer, you can change your plan on the My Vodafone app or by logging in to Vodafone.ie.

You can also change your plan via SMS:

Opt in to the plan of your choice by texting one of the below code words to 50222.

  • “EXULTD” – Extra Unlimited 5G
  • “DATAUL5G“ - Data Unlimited 5G
  • “SMART EXTRA” – Smart Extra
  • “CHAT EXTRA” –Chat Extra
  • “UNLIMITED” – Vodafone X
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I have lost all of my credit - why?

You can check your balance and usage in the My Vodafone app. When checking your usage, you should keep an eye out for the following:

  1. Calls and texts - Check you are on the correct Pay as you go plan and ensure you haven't exceeded your allowance for calls and texts. For example, your plan may not include international minutes, and this will result in out-of-bundle charges
  2. Data charges - Check to see if you have gone over the allowance that you have in your pay as you go plan. If you are using your phone as a hotspot, make sure you are using the live.vodafone.com APN as this is the only one covered in your allowance
  3. Premium Texts - Keep an eye out for texts from 5-digit numbers that cost you money. You can sometimes get signed up to these unknowingly by entering certain competitions etc. You can visit the ComReg website and enter the 5-digit number to see how to unsubscribe and who the company is

If you still need help, please connect with our customer care team by clicking the Chat button on this screen.

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How often do I need to reactivate my top up offer?

You need to top up within 28 days of opting in to your top up offer. You will receive a reminder text on day 26.
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How do I top up?

My Vodafone

The quickest and easiest way to top up is through the My Vodafone app or on vodafone.ie. Here you can top up, check your balance and much more including getting exclusive offers with Fantastic Freebies.

Auto Top Up

Auto Top Up is a convenient service that automatically tops up your number or your friends or family's number every 28 days. For more information on see our Auto Top Up FAQs below.

Free call or text

You can top up by speaking to one of our agents on 1741 and selecting option 2. While on the call, you can also opt to save your card details so that you can top up by SMS in the future.

If you have set up top up via SMS, simply text 'TOPUP' followed by the top up amount and last 4 digits of your registered payment card to 50277. (e.g. TOPUP 30 1234 to top up by €30)

Banking

You can also top up online with the following banks:

  • aib.ie

Top up voucher

You can purchase a top up voucher at any one of over 7,500 retailers nationwide as well as in any Vodafone store. You can apply the voucher by calling 1741 and using our automated service, or you can follow the below steps on your My Vodafone app.

  1. Log in to the My Vodafone app
  2. Tap 'Top up' then 'More options'
  3. Select 'Top up with a voucher'
  4. Enter your voucher code and tap 'Submit'
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How do I see how much credit I have left?

My Vodafone

Simply log on to My Vodafone online or on our app, and you can check your credit balance on the go!

By text

You can also free text BAL to 50233, and we’ll send you a message with your remaining balance. 

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How do I register to get my free credit?

Register to get 10 Euro free credit:

  1. Put your new SIM into your phone.
  2. Register your details on My Vodafone within 60 days of using your new SIM.
  3. Top up by €20 or more in one go
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I'm having issues topping up

Bank top up

A bank top up can take up to 5 minutes to be added to your pay as you go balance. If you don't see the credit being added after this period, please connect with our customer care team by clicking the Chat button on this screen.

Vouchers

If you are having issues with your top up voucher, ensure you have entered the 13-digit number correctly. If you are still having issues, then you should request a new code from a retail store or customer care agent. Or, connect with our customer care team by clicking the Chat button on this screen.

Auto Top Up

For information on how to set this up, see our Auto Top Up information page.

If you’re having any further problems with topping up through Auto Top Up, please connect with our customer care team by clicking the Chat button on this screen.

Credit / debit card

When topping up with your credit / debit card you may see a slight delay in this being added to your account. If you don’t see the credit added within 5 minutes, please connect with our customer care team by clicking the Chat button on this screen.

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How often do I need to top up to keep my number active?

To keep your pay as you go plan active you need to top up every 28 days.

If you do not top up after 28 days, you will only be able to make calls and use data if you have a credit balance on your account. If you don’t top up for 6 months your number will become inactive and no longer be able to make calls. If you do not top up for a further 2 months (8 months altogether) your number will be disconnected.

To prevent your number from becoming inactive you will need to top up with a minimum of €5.00. This will reactivate any exiting balance you have on your plan.

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Why is my number not working?

If you have not topped up your credit in 6 months or more, you need to take action to prevent your pay as you go mobile number from being disconnected due to inactivity.

You may have received texts or an email from Vodafone indicating that you need to top up. Your account may also have been marked as inactive within My Vodafone. If so, the below information will tell you what to do.

  • 6 months after the last top up – you should receive a text advising that you'd need to top up within 7 days to keep your number active
  • 6 months and 7 days after last top up - outgoing calls and texts will be deactivated, incoming services stay active
  • 8 months after last top up – you will receive a text advising of impending disconnection if you do not top up in the next 7 days
  • 8 months and 7 days after last top up - your number will be disconnected but can be reactivated at any time within the following 6 months. Please submit a reconnection request or contact us via the Chat button on this screen, and we will be happy to assist you with this
  • 14 months after last top up - your number is recycled and cannot be returned to you

You can top up any time with a minimum of €5.

If you still need help, please connect with our customer care team by clicking the Chat button on this screen.

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I’m having trouble making and receiving calls / using data on my phone

For any issues using your phone you can find some useful trouble shooting tips on our interactive device guides. Just choose your handset make and model.

For example:

If you have an iPhone 11 and are having issues using your phone's internet connection, you can select the Apple icon, then choose iPhone 11 on the next page and select "I can't use the internet connection on my Apple iPhone 11".

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How can I top up a friend or family member?

Auto Top Up

Auto Top Up is a convenient service that automatically tops up your number or your friends or family's number every 28 days. For more information on how to set this up see our ' Auto Top Up FAQs' below.

Quick Top Up

With Quick Top Up, it allows another person either give you a one-time top up. The other person topping up will need your phone number and their own credit or debit card details. They can top you up online or using the My Vodafone app. It's quick, it's easy, and it's free.

I am a pay as you go customer - how do I get credit sent to me?

  1. To get credit from a family member or friend, they just need to go to our Quick Top Up page 
  2. They can then top you up by entering your phone number, number and the amount that they want to top you up by and their credit card details. You will receive a text that your account has been topped up immediately after the transaction
  3. The credit is automatically added to your account

Terms and conditions apply.

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How much does it cost to use data on my phone?

It depends. If you have a Pay as you go data add on, or you've opted in to one of our top up offers, then any data you use will be deducted from this allowance.

Check out our pay as you go top up offers and add ons.

View pay as you go out of offer charges.

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How much are call charges with pay as you go?

The best way to check your price plan, and to find out how much you're being charged, is to register your account on My Vodafone.

My Vodafone allows you to view your pay as you go call charges and to check or change your price plan.

Alternatively, you can find out more about Pay as you go price plans in the sales brochure pages of our site.

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What countries can I call with my international top up offer?

International top up offer countries

With the Vodafone Pay as you go international top up offer you can call any of the following countries:

  • Albania
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Bermuda
  • Brazil
  • Bulgaria
  • Canada
  • Cayman Island
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Rep
  • Denmark
  • Dominica
  • Dominican Republic
  • Egypt
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Grenada
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran, Islamic Republic of
  • Iraq
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Kuwait
  • Latvia
  • Lebanon
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Moldova, Republic of
  • Montenegro
  • Montserrat
  • Netherlands
  • New Zealand
  • Nigeria
  • Northern Ireland Landlines (048 prefix)
  • Norway
  • Pakistan
  • Palestinian Territory, Occupied
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Russian Federation
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Saudi Arabia
  • Serbia and Montenegro
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan, Province of China
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turks and Caicos Islands
  • Ukraine
  • United Kingdom
  • United States
  • Vietnam
  • Virgin Islands, U.S.
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    How do I let Vodafone know about a bereavement?

    We're very sorry for your loss. Please let us help you through this difficult time. You will find some helpful information on our dedicated bereavement page.
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    I have a pay as you go SIM in my static device. Why is it not working?

    Static devices include:

    • Alarms
    • Gates
    • Fountains

    If you have a Pay as you go SIM in a static device (e.g. gate) and you have not topped up your credit in 6 months or more, you need to take action to prevent your Pay as you go SIM from being disconnected due to inactivity which could result in your static device not functioning properly. You may have received texts or an email from Vodafone indicating that you need to top up. Your account may also have been marked as inactive within My Vodafone. If so, the below information will tell you what to do.

    • 6 months after the last top up – you need to top up within 7 days to keep your number active
    • 6 months and 7 days after last top up - outgoing services (calls and texts) will be deactivated, incoming services stay active
    • 8 months after last top up – your number will be disconnected if you do not top up in the next 7 days
    • 8 months and 7 days after last top up - your number will be disconnected but can be reactivated at any time within the following 6 months. Please submit a reconnection request or contact us via the Chat button on this screen, and we will be happy to assist you with this
    • 14 months after last top up - your number is recycled and cannot be returned to you.

    You can top up any time with a minimum of €5. We recommend that you set up to a monthly €5 Auto Top Up so that you don’t have to remember to top up and can ensure that your PAYG SIM does not go inactive.

    We also recommend that you register your PAYG SIM by logging on to My Vodafone online or on our app, and you can check your credit balance on the go. If you still need help, please connect with our customer care team by clicking the Chat button on this screen.

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    I opted-in to Data Unlimited 5G. How do I get my €20 free top up voucher?

    If you have opted-in to our new Pay as you go plan ‘Data Unlimited 5G’ for the first time and activated it by topping up by €20 or more in one go within 28 days of opting-in, you are eligible to receive a free €20 top up voucher for a limited time only.

    This voucher will be sent to you by SMS within 28 days of activating the Data Unlimited 5G plan, i.e. within 28 days of topping up by €20 or more. By using this voucher, you will reactivate your Data Unlimited 5G plan for another 28 days, so we advise that you only use the voucher once your current 28-day top up cycle is complete.

    To apply your free credit, dial 1741 and enter your unique voucher code when prompted or visit the Top Up section in the My Vodafone app.

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    Auto Top Up FAQs

    What is Auto Top Up up?

    Auto Top Up is a convenient service that automatically tops up your number or your friends or family's number every 28 days.
     
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    How does Auto Top Up work?

    Auto Top Up works by taking the chosen amount of credit from the debit or credit card you set up on your chosen day to top up your pay as you go account.

    This then activates your top up offer if you top up by the correct amount i.e. €20 for Data Unlimited 5G and Chat Extra, or €30 for Extra Unlimited 5G.
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    How to set up Auto Top Up?

    Using the My Vodafone app:

    The easiest way to set up Auto Top Up is on the My Vodafone App. Simply click the Top up button on the home screen. Click the More options button and then select Set an automatic top up.

    Online on Vodafone.ie:

    In order to set up Auto Top Up online, you need to register for My Vodafone first.

    1. Click the Top up button under the Credit & top up section
    2. Then select the Auto Top Up tab to the top-right of the page
    3. To set an Auto Top Up for your own number, select the Auto Top Up settings button beside your number
    4. Or, to set an Auto Top Up to another number, click the Add a new number option
    5. Next, select an amount under the Top up amount section
    6. In the Top up frequency section, select your preference from the drop down box, then pick a start date
    7. In Payment Method, select an existing payment card, or click Select or add another card to add a new payment card
    8. Accept the terms and conditions then click the Confirm Auto Top Up button to complete the set up
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    What amount, start date and frequency should I choose?

    If you are on the Data Unlimited 5G, Chat Extra, Smart Extra or Vodafone X Pay as you go plans, you will need to top up by €20 or more in one go every 28 days to activate your top up offer. If you are on Chat Extra 5G, Smart Extra 5G or Vodafone X 5G, you will need to top up by €25 or more in one go every 28 days to activate your top up offer. If you are on Extra Unlimited 5G, you will need to top up by €30 or more in one go every 28 days.

    To avoid starting Auto Top Up during your current top up offer you can log in to My Vodafone where it will tell you how many days until your current offer is due to reset. It is best to align the start date with when your offer is due to reset.
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    What if need more credit?

    If you need more credit you can still top up as usual. Please note this will not delay your next Auto Top Up date.

    If you top up by your plan amount this will reactivate your top up offer, so it is recommended that if you need more credit you should top up by less than your plan amount in one go (e.g. €5/€10).
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     Can I top up another number using Auto Top Up?

    Yes you can set up other numbers as well as your own. Log into My Vodafone on the Vodafone.ie website, select My saved numbers & scheduled top ups and add new number.
     
    If you are using the My Vodafone app, in the Essentials section select, set an automatic top up, under my number select edit and input the name and number of the number you wish to add. This must be a Vodafone prepay number. Once you submit the new number will be displayed, and you can set an Auto Top Up for that number.
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    I want to change the date, amount or frequency of my Auto Top Up

    You can change this at any time in the My Vodafone app or by logging into My Vodafone.

    Using the My Vodafone app:

    1. Log in to the My Vodafone app
    2. Select 'Set an automatic top up' in the Essentials section
    3. From here you can remove an Auto Top Up, or change the amount, payment method, frequency and date of the top up

    Online on Vodafone.ie:

    1. Log in to My Vodafone
    2. Click 'Top up' under the Credit & Top up section
    3. Choose the 'Auto Top Up' tab
    4. Click the 'Auto top settings' button
    5. From here you can turn Auto Top Up on or off, or change amount, payment method, frequency and date of the top up

    See FAQ on 'My Auto Top Up is not in sync with my plan' if you need to sync with your next top up due date. If you need more help, please connect with our customer care team by clicking the Chat button on this screen.

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    My Auto Top Up is not in sync with my plan

    You can change this at any time in the My Vodafone app. Just check when your next top up is due on the Vodafone app dashboard.

    The top up offer expiry date or days remaining will be displayed under your calls, text and data of your top up offer. Then all you need to do is select, ‘Set an automatic top up’ under the essentials section and edit your existing Auto Top Up by selecting ‘More’ and ‘edit’. In the frequency section select ‘edit’ and you can choose the new date for your automatic top up from there.

    If you are still having issues, please connect with our customer care team by clicking the Chat button on this screen.

    For any further assistance, please dial 1741 and choose option 1.

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    I got a new card and want to update my Auto Top Up

    You can change this at any time in the My Vodafone app.

    All you need to do is select, ‘Set an automatic top up’ under the essentials section and edit your existing Auto Top Up by selecting ‘More’ and ‘edit’. In the payment section select ‘edit’ and you can add a payment card from there or delete any existing cards.

    If you are still having issues, please connect with our customer care team by clicking the Chat button on this screen.

    For any further assistance please dial 1741 and choose option 1.

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    How do I change or cancel my Auto Top Up?

    Using the My Vodafone app:
     
    1. Log into the My Vodafone app
    2. Go to the Essentials section
    3. Click on Set up an automatic top up
    4. From here you will be able to set up a new Auto Top Up and edit or delete an existing top up
     
    Online on Vodafone.ie:
     
    1. Log in to My Vodafone
    2. Click Top up under the Top Up & Offers section
    3. Choose the Auto Top Up tab
    4. Use the options on the page to change the amount, frequency or date of your Auto Top Up
    5. To turn Auto Top Up off, simply set the Auto Top Up toggle position to off

    If you still need help, please connect with our customer care team by clicking the Chat button on this screen.

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    If I leave Vodafone do I have to cancel my Auto Top Up?

    No, if your number leaves the Vodafone network the Auto Top Up will automatically cancel and nothing will be charged to your card.
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    5G on pay as you go FAQs

    What is 5G?

    5G is the newest, fastest generation of mobile networking. It gives you the freedom to be spontaneous and live life in real time. Buffering and lost connections are a thing of the past, and superfast, stable downloads, streaming and connectivity are now available wherever you have 5G coverage - even when you’re in busy places.
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    Where is 5G available?

    See our coverage tracker to check if our 5G network is live in your area. Our 5G network is being further expanded over the coming months.
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    How can I get 5G on Pay as you go?

    You need a 5G enabled plan and a 5G phone to connect to the Vodafone 5G network. Our 5G Pay as you go plans include:

    You also need to be in an area that has 5G coverage. If you’re using a 5G compatible phone in an area that doesn’t have 5G coverage, your phone will automatically swap to 4G, 3G or 2G – depending on the signal that’s available. Your 5G phone will then automatically reconnect to the 5G network once you’re back in a 5G area.

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    Does 5G use more data?

    5G delivers faster speeds and allows you to download and stream the same size movies, songs and more, as on 4G today, but quicker.

    Our plans on pay as you go have allowances of 10GB up to Unlimited data, so there are plenty of options to choose from.

    To change your plan log into My Vodafone through the My Vodafone app or on Vodafone.ie and select change top up offer. For any other assistance, please press the Chat button on this screen.

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    Can I roam with 5G on Pay as you go?

    Yes you can roam with 5G on pay as you go. Under EU roaming regulations, Vodafone customers are entitled to bring their home tariff abroad when travelling in the EEA.

    You can use your top up offer domestic minutes, texts and data allocation while roaming in the EEA in the same way you use the allowances domestically on our plans with a limited data allowance such as Chat Extra.

    If you are on a Pay as you Go 5G unlimited data plan such as Extra Unlimited 5G our data allowance while roaming in the EEA will be subject to a fair usage policy of 30GB, and you will be charged at a rate of €0.002441 per MB thereafter.

    Use of the allowance when roaming in the EEA is intended for periodic travel only, it isn’t meant for users roaming on a semi-permanent or permanent basis. For any other destination the monthly allocations cannot be used while roaming outside the EEA.

    See our general terms and roaming terms on www.vodafone.ie/terms and our roaming page www.vodafone.ie/roaming for more information.

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    Will the 30GB allowance on Unlimited plans cover me for data usage while roaming in the EEA?

    On average Pay as you go customers use 10GB per month while roaming so the 30GB allowance provided as part of your plan provides three times the average usage.

    If for any reason you reach the 30GB you will be charged at a rate of €0.002441 per MB which will be deducted from any existing balance on your account.

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