My Vodafone

The quickest and easiest way to top up is through the My Vodafone app or on vodafone.ie. Here you can top up, check your balance and much more including getting exclusive offers with Fantastic Freebies.

Auto Top Up

Auto Top Up is a convenient service that automatically tops up your number or your friend's or family's number every 28 days. For more information, see our Auto Top Up FAQs below.

Free call or text

You can top up by speaking to one of our agents on 1741 and selecting option 2. While on the call, you can also opt to save your card details so that you can top up by SMS in the future.

If you have set up top up via SMS, simply text 'TOPUP' followed by the top up amount and last 4 digits of your registered payment card to 50277. (e.g. TOPUP 30 1234 to top up by €30)

Banking

You can also top up online with the following banks:

• aib.ie

Top up voucher

You can purchase a top up voucher at any one of over 7,500 retailers nationwide as well as in any Vodafone store. You can apply the voucher by calling 1741 and using our automated service, or you can follow the below steps on your My Vodafone app.

1. Log in to the My Vodafone app
2. Tap 'Top up' then 'More options'
3. Select 'Top up with a voucher'
4. Enter your voucher code and tap 'Submit'

My Vodafone

Simply log on to My Vodafone online or on our app, and you can check your credit balance on the go!

By text

You can also free text BAL to 50233, and we’ll send you a message with your remaining balance. 

Register to get 10 Euro free credit:

1. Put your new SIM into your phone.
2. Register your details on My Vodafone within 60 days of using your new SIM.
3. Top up by €20 or more in one go

Most people "top up" to reactivate their top-up offer. If you're on a €20 offer, adding €20 will reactivate your offer, even if you do it before the offer has expired.

If you want to reactivate your offer, wait until your existing offer has expired.

Sometimes you may want to add extra credit to your offer e.g. If you are planning to travel you may want to have extra credit for roaming changes.

If you want to add credit and NOT reactivate your top-up offer, please make sure to top up by either €5, €10 or €15.

Bank top up
A bank top up can take some time to complete.  If your new offer does not reactivate (if you're reactivating an offer), or the credit is not added (if you're adding credit), please connect with our customer care team by clicking on Live Chat, on the bottom right-hand side of this screen.

Vouchers
If you are having issues with your top-up voucher, ensure you have entered the 13-digit number correctly. If you are still having issues, then you should request a new code from a retail store or customer care agent. Or, connect with our customer care team by clicking on TOBi, our virtual assistant, on the bottom right-hand side of this screen..

Auto Top Up
For information on how to set this up, see our Auto Top Up information page.

If you’re having any further problems with topping up through Auto Top Up, please connect with our customer care team by clicking on TOBi, our virtual assistant, on the bottom right-hand side of this screen.

Credit / debit card
When topping up with your credit / debit card you may see a slight delay in this being added to your account. After waiting, if your top-up still has not gone through, please connect with our customer care team by clicking on Chat, on the bottom right-hand side of this screen.

To keep your pay as you go plan active you need to top up every 28 days.

If you do not top up after 28 days, you will only be able to make calls and use data if you have a credit balance on your account. If you don’t top up for 6 months your number will become inactive and no longer be able to make calls. If you do not top up for a further 2 months (8 months altogether) your number will be disconnected.

To prevent your number from becoming inactive you will need to top up with a minimum of €5.00. This will reactivate any exiting balance you have on your plan.

If you have not topped up your credit in 6 months or more, you need to take action to prevent your pay as you go mobile number from being disconnected due to inactivity.

You may have received texts or an email from Vodafone indicating that you need to top up. Your account may also have been marked as inactive within My Vodafone. If so, the below information will tell you what to do.

• 6 months after the last top up – you should receive a text advising that you'd need to top up within 7 days to keep your number active
• 6 months and 7 days after last top up - outgoing calls and texts will be deactivated, incoming services stay active
• 8 months after last top up – you will receive a text advising of impending disconnection if you do not top up in the next 7 days
• 8 months and 7 days after last top up - your number will be disconnected but can be reactivated at any time within the following 6 months. Please submit a reconnection request or contact us via the Chat button on this screen, and we will be happy to assist you with this
• 14 months after last top up - your number is recycled and cannot be returned to you

You can top up any time with a minimum of €5.

If you still need help, please connect with our customer care team by clicking the Chat button on this screen.

Auto Top Up

Auto Top Up is a convenient service that automatically tops up your number or your friends or family's number every 28 days. For more information on how to set this up see our ' Auto Top Up FAQs' below.

Quick Top Up

With Quick Top Up, it allows another person either give you a one-time top up. The other person topping up will need your phone number and their own credit or debit card details. They can top you up online or using the My Vodafone app. It's quick, it's easy, and it's free.

I am a pay as you go customer - how do I get credit sent to me?

1. To get credit from a family member or friend, they just need to go to our Quick Top Up page 
2. They can then top you up by entering your phone number, number and the amount that they want to top you up by and their credit card details. You will receive a text that your account has been topped up immediately after the transaction
3. The credit is automatically added to your account

Terms and conditions apply.

It depends. If you have a Pay as you go data add on, or you've opted in to one of our top up offers, then any data you use will be deducted from this allowance.

Check out our pay as you go top up offers and add ons.

View pay as you go out of offer charges.

The best way to check your price plan, and to find out how much you're being charged, is to register your account on My Vodafone.

My Vodafone allows you to view your pay as you go call charges and to check or change your price plan.

Alternatively, you can find out more about Pay as you go price plans in the sales brochure pages of our site.

International top up offer countries

With the Vodafone Pay as you go international top up offer you can call any of the following countries:

Using the My Vodafone app:

The easiest way to set up Auto Top Up is on the My Vodafone App. Simply click the Top up button on the home screen. Click the More options button and then select Set an automatic top up.

Online on Vodafone.ie:

In order to set up Auto Top Up online, you need to register for My Vodafone first.

1. Click the Top up button under the Credit & top up section
2. Then select the Auto Top Up tab to the top-right of the page
3. To set an Auto Top Up for your own number, select the Auto Top Up settings button beside your number
4. Or, to set an Auto Top Up to another number, click the Add a new number option
5. Next, select an amount under the Top up amount section
6. In the Top up frequency section, select your preference from the drop down box, then pick a start date
7. In Payment Method, select an existing payment card, or click Select or add another card to add a new payment card
8. Accept the terms and conditions then click the Confirm Auto Top Up button to complete the set up

You can change this at any time in the My Vodafone app or by logging into My Vodafone.

Using the My Vodafone app:

1. Log in to the My Vodafone app
2. Select 'Set an automatic top up' in the Essentials section
3. From here you can remove an Auto Top Up, or change the amount, payment method, frequency and date of the top up

Online on Vodafone.ie:

1. Log in to My Vodafone
2. Click 'Top up' under the Credit & Top up section
3. Choose the 'Auto Top Up' tab
4. Click the 'Auto top settings' button
5. From here you can turn Auto Top Up on or off, or change amount, payment method, frequency and date of the top up

See FAQ on 'My Auto Top Up is not in sync with my plan' if you need to sync with your next top up due date. If you need more help, please connect with our customer care team by clicking the Chat button on this screen.

You can change this at any time in the My Vodafone app. Just check when your next top up is due on the Vodafone app dashboard.

The top up offer expiry date or days remaining will be displayed under your calls, text and data of your top up offer. Then all you need to do is select, ‘Set an automatic top up’ under the essentials section and edit your existing Auto Top Up by selecting ‘More’ and ‘edit’. In the frequency section select ‘edit’ and you can choose the new date for your automatic top up from there.

If you are still having issues, please connect with our customer care team by clicking the Chat button on this screen.

For any further assistance, please dial 1741 and choose option 1.

You can change this at any time in the My Vodafone app.

All you need to do is select, ‘Set an automatic top up’ under the essentials section and edit your existing Auto Top Up by selecting ‘More’ and ‘edit’. In the payment section select ‘edit’ and you can add a payment card from there or delete any existing cards.

If you are still having issues, please connect with our customer care team by clicking the Chat button on this screen.

For any further assistance please dial 1741 and choose option 1.

1. Log into the My Vodafone app
2. Go to the Essentials section
   
3. Click on Set up an automatic top up
4. From here you will be able to set up a new Auto Top Up and edit or delete an existing top up
   

1. Log in to My Vodafone
2. Click Top up under the Top Up & Offers section
   
3. Choose the Auto Top Up tab
   
4. Use the options on the page to change the amount, frequency or date of your Auto Top Up
   
5. To turn Auto Top Up off, simply set the Auto Top Up toggle position to off

If you still need help, please connect with our customer care team by clicking the Chat button on this screen.

You need a 5G enabled plan and a 5G phone to connect to the Vodafone 5G network. Our 5G Pay as you go plans include:

• Data Unlimited 5G 
• Extra Unlimited 5G

You also need to be in an area that has 5G coverage. If you’re using a 5G compatible phone in an area that doesn’t have 5G coverage, your phone will automatically swap to 4G, 3G or 2G – depending on the signal that’s available. Your 5G phone will then automatically reconnect to the 5G network once you’re back in a 5G area.

5G delivers faster speeds and allows you to download and stream the same size movies, songs and more, as on 4G today, but quicker.

Our plans on pay as you go have allowances of 10GB up to Unlimited data, so there are plenty of options to choose from.

To change your plan log into My Vodafone through the My Vodafone app or on Vodafone.ie and select change top up offer. For any other assistance, please press the Chat button on this screen.

Yes you can roam with 5G on pay as you go. Under EU roaming regulations, Vodafone customers are entitled to bring their home tariff abroad when travelling in the EEA.

You can use your top up offer domestic minutes, texts and data allocation while roaming in the EEA in the same way you use the allowances domestically on our plans with a limited data allowance such as Chat Extra.

If you are on a Pay as you Go 5G unlimited data plan such as Extra Unlimited 5G our data allowance while roaming in the EEA will be subject to a fair usage policy of 30GB, and you will be charged at a rate of €0.002441 per MB thereafter.

Use of the allowance when roaming in the EEA is intended for periodic travel only, it isn’t meant for users roaming on a semi-permanent or permanent basis. For any other destination the monthly allocations cannot be used while roaming outside the EEA.

See our general terms and roaming terms on www.vodafone.ie/terms and our roaming page www.vodafone.ie/roaming for more information.