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Account and top up on Vodafone IE

Account and top up FAQs

General top up FAQs

How do I top up?

My Vodafone app

The quickest and easiest way to top up is through the My Vodafone app. Here you can top up, check balance and much more while on the go.

Free call or text

You can do a quick top up by speaking to one of our agents on 1741 option 2. While on the call, you can also opt to save your card details so that you can top up by text.

Once this is done, simply text 'TOPUP' followed by the top up amount and last 4 digits of your registered payment card to 50277. (e.g. TOPUP 30 1234 to top up by €30)

Banking

You can also top up online or at any ATM with the following banks:

  • aib.ie
  • bankofireland.com
  • ptsb.ie

In store

You can buy a top up voucher at any one of over 7,500 retailers nationwide as well as in any Vodafone Store.

Want to top up a friend or family member? 

You can do this on the Vodafone website. Simply click here to top up using a debit or credit card.

How do I see how much credit I have left?

My Vodafone

Simply log on to My Vodafone online or on our app, and you can check your credit balance on the go!

By text

You can also free text BAL to 50233 and we’ll send you a message with your remaining balance. 

I'm having issues topping up

No confirmation text received

If you have topped up and didn't get your top up confirmation text instantly, don’t worry this message is sometimes delayed. This doesn't mean your top up has not been successful. Please check again later.

With system improvements over the coming months, this message will become instantaneous.

Issues with top up voucher

If you are having issues with your top up voucher, ensure you have entered the 13 digit number correctly. If you are still having issues then you should request a new code from a retail store or customer care agent.

If you are still having issues, please connect with our live chat team through the 'Chat' button on the right of the screen.

How long is top up credit valid?

When you top up, you can make calls for 6 months and receive calls for 8 months. After 8 months your call credit will expire.

Once you top up, all previous credit (even expired credit) becomes valid.

  • For example, if you go 6 months without topping up but have €5.00 credit left, you won't be able to make calls
  • But if you then top up by €10.00, all €15.00 of your credit will be available for making calls over the next 6 months

I tried to log in to My Vodafone but my account is marked inactive - why?

If you have not topped up in a number of months, your account may have been marked as inactive. If so, the below information will tell you what to do.

  • 6 months after the last top up - you'll get a text advising that you'd need to top up within 7 days to keep your service active
  • 6 months and 7 days after last top up - outgoing calls and texts will be deactivated, incoming services stay active
  • 8 months after last top up - you'll get another text advising of impending disconnection if you do not top up in the next 7 days
  • 8 months and 7 days after last top up - your number will be disconnected, but it can be reactivated at any time within 6 months
  • 14 months after last top up - your number is recycled and cannot be returned to you

If you still need help, please connect with our live chat team through the 'Chat' button on the right of the screen, or contact us on 1747 .

Can I get my friend to top me up?

Top Me Up

With Vodafone Top Me Up, there's always someone who'll give you credit. All you need are family or friends on a Vodafone bill pay price plan. They can top you up online or by text at any time. It's quick, it's easy and it's free.

I'm on pay as you go - how do I get credit sent to me?

  1. To get credit from a family member or friend, on a Vodafone bill pay price plan, all you have to do is text their number to 50228.
  2. The person you're asking will receive a text from you, that reads 'Please Top Me Up'.
  3. They can then top you up by texting your number, followed by a space and the amount they want to top you up with, to 50228. For example, if your number is 0877654321 and they want to top you up by €20, their reply text will be: 0877654321 20. They will need to send their reply text within 24 hours of receiving your request.
  4. They will receive a three-digit PIN code from 50228.
  5. To confirm the top up, they text this PIN code back to 50228.
  6. The credit is automatically added to your mobile and you will both receive a text confirming this. All texts involved in Vodafone Top Me Up are free.

Terms and conditions apply.

How can I get IOU credit?

Never get stuck without credit. Here's how:

Vodafone IOU & Super IOU

With Vodafone IOU, you can get a €2 or €4 boost of credit to keep you going until the next time you top up. So when you get that punctured tyre or absolutely have to respond to that special someone... you can! The next time you top up, you'll be charged for the amount of the IOU you used plus 15c for a €2 IOU or 30c for a €4 Super IOU.

How do I get it?

  • Text IOU to 50223 and receive €2 credit instantly!
  • Text SUPER to 50223 and receive €4 credit instantly!

View terms and conditions for IOU Credit.

How much does it cost to use data on my phone?

It depends. If you have a Pay as you go data add on, or you've opted in to one of our top up offers, then any data you use will be deducted from this allowance.

Check out our pay as you go top up offers and add ons.

View pay as you go out of offer charges.

Find out more about data usage.

How much are call charges with Pay as you go price plans?

The best way to check your price plan, and to find out how much you're being charged, is to register your account on My Vodafone.

My Vodafone allows you view your pay as you go call charges and to check or change your price plan.

Alternatively, you can find out more about Pay as you go price plans in the sales brochure pages of our site.

What countries can I call with my international top up offer?

International Top Up Offer Countries

With the Vodafone Pay as you go international top up offer you can call any of the following countries:

  • Albania
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Bermuda
  • Brazil
  • Bulgaria
  • Canada
  • Cayman Island
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Rep
  • Denmark
  • Dominica
  • Dominican Republic
  • Egypt
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Grenada
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran, Islamic Republic of
  • Iraq
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Kuwait
  • Latvia
  • Lebanon
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Moldova, Republic of
  • Montenegro
  • Montserrat
  • Netherlands
  • New Zealand
  • Nigeria
  • Northern Ireland Landlines (048 prefix)
  • Norway
  • Pakistan
  • Palestinian Territory, Occupied
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Russian Federation
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Saudi Arabia
  • Serbia and Montenegro
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan, Province of China
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turks and Caicos Islands
  • Ukraine
  • United Kingdom
  • United States
  • Vietnam
  • Virgin Islands, U.S.
  •  

    Why can't I use IOU Buddy?

    The IOU Buddy service has now been discontinued.

    You can still make sure you never get stuck without credit by using Vodafone IOU and Super IOU.

    Auto top up FAQs

    What is auto top up?

    Auto top up is a service that automatically tops up your account on the same day each month. 

    See here for T&Cs.

    How does auto top up work?

    Auto top up works by taking the chosen amount of credit from the debit or credit card you set up, on your chosen day to top up your pay as you go account.

    This then activates your top up offer if you top up by the correct amount i.e. €20 for Chat Extra, Smart Extra and VFX or €30 for Extra.

    How to set up auto top up?

    Using the My Vodafone app:

    The easiest way to set up auto top up is on the My Vodafone app. Simply click the auto top up icon in the 'Essentials section of the home screen. From here, you will be asked to confirm the details of the top up.

    Online on Vodafone.ie

    In order to set up auto top up online, you must first be registered to My Vodafone.

    • Click 'Top up'
    • Select 'Top up' and offers
    • If you don't have a payment card saved, click 'Manage your cards' first to add a card
    • Next choose 'Saved numbers and scheduled top ups'
    • Click 'Set up a payment schedule for this number'
    • From here you can select how much to top up the number by, add your credit or debit card, the frequency of the top up and the start date of the top up

    What amount, start date and frequency should I choose?

    If you are on the Vodafone X, Smart Extra or Chat Extra tariffs, you will need to top up by €20 or more every 28 days to activate your tariff. If you are on Extra you will need to top up by €30 or more every 28 days.

    To avoid starting auto top up during your current top up offer you can log in to My Vodafone where it will tell you how many days until your current offer is due to reset. It is best to align the start date with when your offer is due to reset.

    What if need more credit?

    If you need more credit you can still top up as usual. Please note this will not delay your next auto top up date.

    If you top up by your plan amount this will reactivate your top up offer so it is recommended that if you need more credit you should top up by less than your plan amount in one go (e.g. €5/€10).

    How do I change or cancel my auto top up?

    Using the My Vodafone app:

    Log into the My Vodafone app

    • Click the 'Essentials' section
    • Click on 'Set up an automatic top up'
    • From here you will be able to set up a new automatic top up and edit or delete an existing top up

    Online on Vodafone.ie:

    Log in to My Vodafone

    • Click 'Top up'
    • Select 'Top up and offers'
    • Choose the tab 'Saved numbers and scheduled top ups'
    • Click the 'Edit' option on the right hand side of the page
    • From here you can change the amount, frequency or starting date of the top up
    • You can also delete the scheduled top up there

     Can I top up another number using auto top up?

    Yes you can set up other numbers as well as your own. Log into My Vodafone on the Vodafone.ie website, select My saved numbers & scheduled top ups and add new number.

    If you are using the My Vodafone app, in the Essentials section select, set an automatic top up, under my number select edit and input the name and number of the number you wish to add. This must be a Vodafone prepay number. Once you submit the new number will be displayed and you can set an auto top up for that number.

    If I leave Vodafone do I have to cancel my auto top up?

    No, if your number leaves the Vodafone network the auto top up will automatically cancel and nothing will be charged to your card.
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