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Vodafone X FAQs on Vodafone IE

Vodafone X FAQs

How can I switch to Vodafone X?

If you are new to Vodafone, the easiest way to switch to Vodafone X is by visiting the Vodafone X page where you will find details of the Vodafone X plan. You can also switch to Vodafone X by visiting a Vodafone retail store.

If you’re a current Vodafone customer, the easiest way to change your plan is to log into My Vodafone online or on our app. You can also text ‘UNLIMITED’ to 50222 to change your plan to Vodafone X.

Can I keep my current number?

Yes. Whether you are with Vodafone already or switching from another provider, you can keep your current number.

Is unlimited data really unlimited?

Yes. Vodafone X does not have a Fair Usage Policy so you’ll have unlimited data, maximum speed 10 Mbps, to use in Ireland and Europe. With Vodafone X unlimited really means unlimited.

I am already a Vodafone customer, can I change my plan to Vodafone X?

The easiest way to change your plan to Vodafone X is to log into My Vodafone online or on our app.

You can also change your plan to Vodafone X online by visiting the Vodafone X page or text ‘UNLIMITED’ to 50222.

Once you change your top up offer, you will lose all allowances and will need to top up to activate your new top up offer’s allowances. It’s a good idea to change your top up offer at the end of your current top up offer’s cycle.

How can I check the balance of my allowances?

Simply log on to My Vodafone online or on our app, where you can top up, see your current plan allowances and track your usage.

You can also free text 'bal' to 50233 and we’ll send you a message with your remaining balance.

I want to keep my credit and not reactivate my top up offer

If you top up in the middle of your top up cycle, i.e. during your 28 days, your top up offer will reactivate and your allowances will reset.

It’s simple if you want to add credit to your account in the middle of your top up cycle. Just top up in increments of €5, €10 or €15 through the My Vodafone app.

How can I tell if my plan is active?

Every time you top up, you will receive a message confirming your top up plan has been activated and your plan benefits.

You can also log on to My Vodafone online or on our app to check your plan details.

I have topped up by €20 but Vodafone X hasn’t activated yet

Every time you top up, you will receive a message confirming your top up plan has been activated and your plan benefits. Your plan will usually activate within a few minutes, however, sometimes this can take a little longer.

If you have not received a message, please connect with our live chat team through the 'Chat' button on the right of the screen.

Mobile data speed explained

Our Vodafone X top up offer is available with maximum data speeds of 10 Mbps.

Speed refers to how fast your mobile data connection is. We measure it in Mbps (megabits per second) – the higher the Mbps, the faster the speed of your data connection on your device.

Not everyone uses their phone in the same way. Our Vodafone X top up offer is built to match how you use yours.

10 Mbps is perfect for:

  • Browsing the internet - general surfing on the internet requires no more than 1 Mbps. Therefore, the data speed limit of 10 Mbps, will allow you to carry out your browse comfortably
  • Checking social media - Facebook, including chat recommends 0.032 Mbps. Therefore, the data speed limit of 10 Mbps will allow you to enjoy unlimited browsing on Facebook
  • Messages and emails
  • Music streaming (e.g. Spotify high quality) - Spotify recommends 0.36 Mbps to stream high quality music. Therefore, the data speed limit of 10 Mbps will allow you to enjoy unlimited music on Spotify
  • Sending and receiving images, audio and video files
  • Making and receiving HD quality video calls
  • Streaming HD quality TV shows and movies (Netflix recommends 5 Mbps for HD quality)
  • Most single player, online games
  • Downloading and updating apps on-the-go

Can I use my plan while travelling in Europe?

Yes you can use your plan while traveling in Europe as if you were at home.

You will be able to browse at the maximum speeds as at home, subject to the service available in the visited country.

For more information on roaming, visit our roaming information page.

What is included when I roam on Vodafone X?

Vodafone X customers roam in Europe at no extra cost. Use data, calls and texts like you would at home. You will be able to browse at the maximum speeds as at home, subject to the service available in the visited country.

Outside Europe in a RED Roaming country, you get unlimited calls & texts home and within the visited country and 200MB of data a day. A daily access fee will apply following the first roaming mobile event of the day, (making or receiving a call, sending a text, using mobile internet), and expires at midnight Irish time.

Text ‘Red’ to 50020 to opt in. Default roaming option for new Pay as you go customers travelling outside the EU is RED Roaming. To opt out text ‘Stop Red’ to 50020.

For more information on roaming in Europe and outside Europe, visit our roaming information page.

Can I buy add ons with Vodafone X?

Yes. You can purchase add ons with Vodafone X. As Vodafone X has unlimited data, maximum speed 10 Mbps, you don’t need to buy any data add ons.

For a full list of add ons and more information, visit our Pay as you go add on page.

How much does the offer cost / how does it work?

When you top up by €20 or more in one transaction, €20 will be debited from your credit and the offer will activate. This €20 charge will apply each time you top up by €20 or more in one transaction.

If you need to top up again during your 4 weeks offer period, it is recommended that you top up by less than the minimum amount so that you do not activate a new offer period of four weeks.

I'm currently on Vodafone X Music or Sport, can I switch to Vodafone X before July 31st

Yes. To change your plan, log on to My Vodafone online or on our app to change your plan. You can also text 'UNLIMITED' to 50222 to change your plan.

I'm on Vodafone X Music or Sport, how will my plan work after the 31st July?

Your current Vodafone X Music or Sport plan will be replaced with our new Vodafone X Plan.

Our new Vodafone X plan includes unlimited data, maximum speed of 10Mbps, unlimited national texts, 100 any network minutes during the week & unlimited any network minutes at the weekend.

How can I continue using Spotify Premium or Sky Sport Mobile TV?

To sign up for Spotify Premium or Sky Sports Mobile TV again, you can contact Spotify or Sky Sports respectively.

What happens if I don’t top up?

If your four week allowance is over and you don’t top up by €20 in one go, you’ll be charged our Advantage Plus rates.

What is the difference between Spotify’s free service and Spotify Premium?

With Spotify’s free service, you can access your Spotify account and your playlists. You can listen to any music you want in shuffle mode.

With Spotify Premium, in addition to having access to features on Spotify’s free service, you can listen to music without advertisements, you can download and listen to music and podcasts in offline mode, and you can play any track with unlimited skips.

What will happen to my playlists when I am moved to the new Vodafone X plan?

Playlists aren't affected when you switch between Spotify Premium and free Spotify. Some features, such as unlimited song skips, offline listening etc. are available with Spotify Premium only, so these will be affected.

 

Vodafone X Refer a Friend FAQs

 

How can I register for Vodafone X’s Refer a Friend programme? 

You can register for the Vodafone X Refer a Friend programme here and you will need to sign up with your full name, email address and phone number. 

How do I refer friends? Who can I refer? 

You can refer friends by sharing your personalised link. You can find your link by logging in here or at the bottom of your welcome email. You can refer your friends and family to Vodafone X who are not currently Vodafone customers or were previously a Vodafone customer in the last 31 days.

What are the qualifying criteria to earn rewards?

As an existing Vodafone X customer, you will need to have activated the Vodafone X top up offer in the last 60 days by topping up by €20 or more in one go.

The friend you refer will need to join Vodafone X and top up by €20 twice in the first 60 days of becoming a Vodafone X customer.

If your friend is an existing Vodafone customer or was previously a Vodafone customer in the last 31 days, you and your friend will not be eligible for a reward.

For full qualifying criteria, please see our T&C’s here.

What rewards can I earn?

For each friend you refer to Vodafone X, both you and your friend will receive a €20 Amazon voucher redeemable at amazon.co.uk as long as the qualifying criteria have been met.

How and when will my friend and I receive our rewards?

You and your friend will each receive your reward to the email address that you used to signed up to the Vodafone X Refer a Friend programme which can take up to 90 days.

You can check the status of your referrals on your referral dashboard when you log in here.  Keep an eye on your emails as we'll send you a link to redeem your reward once your referral has been confirmed.

I haven’t received my reward

It can take up to 90 days from the day the friend joins Vodafone X to receive your reward. You can check the status of your referrals on your referral dashboard when you log in here.  Keep an eye on your emails as we'll send you a link to redeem your reward once your referral has been confirmed.

If it has been more than 90 days, please connect with our live chat team through the 'Chat' button on the right of the screen.

How can I check the status of my friends who have signed up / joined / rewards?

You can check the status of your referrals on your referral dashboard when you log in here.  Keep an eye on your emails as we'll send you a link to redeem your reward once your referral has been confirmed.

What happens if my friend joins but doesn’t top up?

If your friend joins Vodafone X but does not top up by €20 twice in the first 60 days of becoming a Vodafone X customer, you and your friend will not receive a reward.

Will my personalised link expire?

Your personalised link will not expire for as long as you remain a member of our Vodafone X Refer a Friend programme. If you are no longer a Vodafone X customer, your personalised link will expire.

How long does it take to receive the reward? Why do I have to wait?

It can take up to 90 days from the day your friend joins Vodafone X for you both to receive your reward.

This is to allow time for your friend to top up twice within the first 60 days of becoming a Vodafone X customer and to also allow our teams time to verify your referral.

Keep an eye on your emails as we'll send you a link to redeem your €20 Amazon voucher once your referral has been confirmed.

Can I refer my friends to any Vodafone plan?

No, your friends will need to join our Vodafone X plan which is on Pay As You Go. If your friends sign up to a different Vodafone plan, you and your friend will not be eligible for a reward.

I’m not a Vodafone X customer, can I still refer friends to Vodafone X?

No, the Vodafone X Refer a Friend programme is only open to active Vodafone X customers.

Why was my reward declined?

Unfortunately if your reward was declined, it means your referral hasn’t met the qualifying criteria. This may include:

  • You are not a Vodafone X customer or you have not activated the Vodafone X top up offer by topping up by €20 or more in one go in the last 60 days.
  • Your friend did not top up by €20 twice within the first 60 days of becoming a Vodafone X customer.
  • Your friend is an existing Vodafone customer or was previously a Vodafone customer in the last 31 days.

For full qualifying criteria, please see our T&C’s here.

I’ve forgotten my log in details. What do I do?

Please visit the Vodafone X Refer a Friend programme page here to reset your password.

What if a friend joins Vodafone X but forgets to use my link?

If your friend joins Vodafone X but does not use your link, you and the friend you referrer will not be eligible for a reward.
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