Skip to content

Vodafone X FAQs on Vodafone IE

Vodafone X FAQs

Why is my Spotify Premium now €5?

Vodafone X Music includes 6 months free Spotify Premium. After the 6 months free Spotify Premium is over, you can but it as add on here for €5 (RRP €9.99).   

I don’t want to pay €5 - how do I opt out?

Please visit the Vodafone Offers page to opt out of your Spotify Premium subscription.

How do I get the €5 Spotify Premium add on?

To opt in to the €5 Spotify Premium subscription, go to Vodafone Offers to buy the add on. 

Make sure you have 'mobile data' switched on in your device settings when you are registering for Spotify Premium. This is so we can make sure that your phone number and offer can be recognised in the registration process.

Note: You must be active on Vodafone X Music to buy this add on.

How do I get 6 months free Spotify Premium?

Vodafone X Music customers are entitled to 6 consecutive months free Spotify Premium when you sign up to the offer for the first time. 

You can sign up to X Music in any Vodafone retail store or by purchasing a SIM online. You can switch from your current network and keep your number or, get a new number by purchasing a new SIM. 

Make sure you have 'mobile data' switched on in your device settings when you are registering for free Spotify Premium. This is so we can make sure that your phone number and offer can be recognised in the registration process.

Note: After the 6 months, Spotify Premium is available as a €5 add on.

I have already had 6 months free Spotify Premium, what happens now?

If you are an existing customer and have already enjoyed 6 months free Spotify Premium, you can buy it as add on here for €5 (RRP €9.99).

My 6 months free is not working - why?

You need to be a new customer to Vodafone X Music to avail of the 6 months free Spotify. 

If you're a new customer but your free Spotify Premium is inactive, remember to click the link in your welcome SMS to activate the service. 

If you've done this but it still seems to be inactive, it might be that your Vodafone X Music top up offer is not active. Remember, you need to top up by €20 or more in one go every 28 days to activate your Vodafone X Music tariff (including your free Spotify Premium).

I am on 6 months free but it has been cancelled - why?

You must be on an active Vodafone X Music offer to get your free Spotify Premium. 

Spotify Premium might have been cancelled due to various reasons, including:

  1. If you moved from one Vodafone X offer to another (for example: from Vodafone X Music to Vodafone X Weekends), Spotify Premium will no longer be included in your offer, but you will begin to receive all the benefits of your new Vodafone X offer
  2. If you switched from Vodafone X to a bill pay plan
  3. If your Spotify Premium account appears to be inactive it may be because your Vodafone X Music top up offer is expired. Simply top up by €20 or more in one go to reactivate your remaining 6 months free Spotify Premium

What happens to my playlists if I move plans or don't activate Spotify Premium?

Playlists aren't affected when you switch between Spotify Premium and free Spotify. Some features, such as unlimited song skips, offline listening etc. are available with Spotify Premium only, so these will be affected.

I had Spotify before signing up to X Music - can I use the same account?

Yes you can still sign in with the same user log on details. You will need download any playlist you had synced offline.

Can I restart my free 6 months if I move back to X Music from another offer?

You receive 6 consecutive months of free Spotify. You cannot restart the 6 months, but if you switch back within the 6 months you will receive whatever months you have left remaining for free. 
Close message
    add-ons-boosts-midicon-app-storebasket-changebill-or-report-midbill-pay-phones-icon4C91DB73-75FE-4565-8F69-BC6C675B1EA1binblockbroadband-iconbroadband-or-wifi-midbroadband bundles-midcalendarcallcameracase-study-midcaseschart-line-midchat-midchevron-downchevron-left chevron-rightchevron-upclose-smallclosecollectionscomment-midcommunity-or-foundation-midcommunitycompleted-midconnected-devices-midcontractconverged-proposition-middata-middatadeals-middelivery document-midDownloadeditengineer-miderror-circledata eyefacebookfilters fixed-line-midgeneric-tariff-plan-midGift Icon gohelp-midhome-midlandline-or-call-midlettersLike_whitefillmail-new-midmenumessageminutes-sms-midmobilemobile-midmobilemy-vodafone-or-my-profile-midmy-vodafoneneed-help-midnetwork-signal-midorderspayg-midpayg-phones-iconF86C85F6-FFFF-4C62-8F9A-45D7251FC836payment-midphotosplaceholderplay-storeplayplusreportreturn-product-midroaming-midroamingsearchsecurity-midsettings-midroaming shopping-trolley-midshoppingsim-midsim-swap-midsimsms-or-text-midspinnersquarestechnologysquares three-points tick-simpletick-simpleinfo-circle top-up-icontop-up-midtravellers-info-midroaming tv-midblock twitterupgrade-midvaluevf-tv-iconvodafone-store-midvodafone voice-of-vodafone-alerts-midwarning-midworld
    Processing ...
    Please wait.

    About seconds remaining...

    Close dialog
    Skip to content

    Set your password for My Vodafone

    Close dialog
    Skip to content
    Close dialog
    Skip to content
    Close dialog
    Skip to content