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Vodafone X FAQs on Vodafone IE

Vodafone X FAQs

How can I switch to Vodafone X?

If you are new to Vodafone, the easiest way to switch to Vodafone X is by visiting the Vodafone X page where you will find details of the Vodafone X plan. You can also switch to Vodafone X by visiting a Vodafone store.
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Can I keep my current number?

Yes. Whether you are already with Vodafone or switching from another provider, you can keep your current number.
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Is unlimited data really unlimited?

Vodafone X does not have any fair usage policy data limits while using your plan at home in Ireland, so you’ll have truly unlimited data, maximum speed 10Mbps.

You can also take your plan abroad at no extra cost with a fair use roaming data threshold of 30GB while roaming in the EEA. For more information on roaming, visit our roaming information page.

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I am already a Vodafone customer, can I change my plan to Vodafone X?

If you're a Vodafone Pay As You Go customer, the easiest way to change your top up offer to Vodafone X is to log into your My Vodafone app and select Vodafone X. You can also opt in by texting ‘UNLIMITED’ to 50222.

Once you change your top up offer, you will need to top up by €20 in one go to activate your top up offer. If you top up before your current allowances have expired, your Vodafone X top up offer will activate and allowances will reset.

If you're a Vodafone Bill Pay customer, connect with our customer care team by clicking the Chat button on this screen.

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How can I check the balance of my allowances?

Simply log on to My Vodafone online or on our app, where you can top up, see your current plan allowances and track your usage.

You can also free text 'bal' to 50233, and we’ll send you a message with your remaining balance.

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I want to keep my credit and not reactivate my top up offer

If you top up in the middle of your top up cycle, i.e. during your 28 days, your top up offer will reactivate, and your allowances will reset.

It’s simple if you want to add credit to your account in the middle of your top up cycle. Just top up in increments of €5, €10 or €15 through the My Vodafone app.

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How can I tell if my top up offer is active?

Every time you top up, you will receive a message confirming your top up offer has been activated and your offer benefits.

You can also log on to My Vodafone online or on our app to check your plan details.

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I have topped up by €20 but Vodafone X hasn’t activated yet

Once you top up, you will receive an activation message confirming your top up offer and details about the offer allowances. Your My Vodafone app will also update to display your updated allowances. 

If you need support, please connect with our customer care team by clicking the Chat button on this screen.

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Mobile data speed explained

Our Vodafone X top up offer is available with maximum data speeds of 10 Mbps.

Speed refers to how fast your mobile data connection is. We measure it in Mbps (megabits per second) – the higher the Mbps, the faster the speed of your data connection on your device.

Not everyone uses their phone in the same way. Our Vodafone X top up offer is built to match how you use yours.

10 Mbps is perfect for:

  • Browsing the internet - general surfing on the internet requires no more than 1 Mbps. Therefore, the data speed limit of 10 Mbps, will allow you to carry out your browse comfortably
  • Checking social media - Facebook, including chat recommends 0.032 Mbps. Therefore, the data speed limit of 10 Mbps will allow you to enjoy unlimited browsing on Facebook
  • Messages and emails
  • Music streaming (e.g. Spotify high quality) - Spotify recommends 0.36 Mbps to stream high quality music. Therefore, the data speed limit of 10 Mbps will allow you to enjoy unlimited music on Spotify
  • Sending and receiving images, audio and video files
  • Making and receiving HD quality video calls
  • Streaming HD quality TV shows and movies (Netflix recommends 5 Mbps for HD quality)
  • Most single player, online games
  • Downloading and updating apps on-the-go
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Can I use my plan while travelling in Europe?

Yes. Your Vodafone X plan includes your home allowance of calls and texts, plus 30GB data while roaming in Europe.

You will be able to browse at the maximum speeds as at home, subject to the service available in the visited country.

For more information on roaming, visit our roaming information page.

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What is included when I roam on Vodafone X?

Vodafone X customers roam in Europe at no extra cost with your home allowance of calls and texts, plus 30GB data while roaming in Europe. Use data, calls and texts like you would at home. You will be able to browse at the maximum speeds as at home, subject to the service available in the visited country. Use of the allowance when roaming in Europe is intended for periodic travel only.

Outside Europe in a RED Roaming country, you get unlimited calls & texts home and within the visited country and 200MB of data a day. A daily access fee will apply following the first roaming mobile event of the day, (making or receiving a call, sending a text, using mobile internet), and expires at midnight Irish time.

Text ‘Red’ to 50020 to opt in. The default roaming option for new Pay as you go customers travelling outside the EU is RED Roaming. To opt out text ‘Stop Red’ to 50020.

For more information on roaming in Europe and outside Europe, visit our roaming information page

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Can I buy add ons with Vodafone X?

Yes. You can purchase add ons with Vodafone X. As Vodafone X has unlimited data, maximum speed 10 Mbps, you don’t need to buy any data add ons.

For a full list of add ons and more information, visit our Pay as you go add on page.

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How much does the offer cost / how does it work?

When you top up by €20 or more in one transaction, €20 will be debited from your credit and the offer will activate. This €20 charge will apply each time you top up by €20 or more in one transaction.

If you need to top up again during your 4 weeks offer period, it is recommended that you top up by less than the minimum amount so that you do not activate a new offer period of four weeks.

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What happens if I don’t top up?

If you do not top up by €20 in one go, you will not receive the top up offer allowances for Vodafone X, which include unlimited data, unlimited weekend calls, unlimited texts and 100 minutes. You will be charged our Advantage Plus rates.

 

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