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Vodafone X FAQs on Vodafone IE

Vodafone X FAQs

How can I switch to Vodafone X?

If you are new to Vodafone, the easiest way to switch to Vodafone X is by visiting the Vodafone X page where you will find details of the Vodafone X plan. You can also switch to Vodafone X by visiting a Vodafone retail store.

If you’re a current Vodafone customer, the easiest way to change your plan is to log into My Vodafone online or on our app. You can also text ‘UNLIMITED’ to 50222 to change your plan to Vodafone X.

Can I keep my current number?

Yes. Whether you are with Vodafone already or switching from another provider, you can keep your current number.

Is unlimited data really unlimited?

Yes. Vodafone X does not have a Fair Usage Policy so you’ll have unlimited data, maximum speed 10 Mbps, to use in Ireland and Europe. With Vodafone X unlimited really means unlimited.

I am already a Vodafone customer, can I change my plan to Vodafone X?

The easiest way to change your plan to Vodafone X is to log into My Vodafone online or on our app.

You can also change your plan to Vodafone X online by visiting the Vodafone X page or text ‘UNLIMITED’ to 50222.

Once you change your top up offer, you will lose all allowances and will need to top up to activate your new top up offer’s allowances. It’s a good idea to change your top up offer at the end of your current top up offer’s cycle.

How can I check the balance of my allowances?

Simply log on to My Vodafone online or on our app, where you can top up, see your current plan allowances and track your usage.

You can also free text 'bal' to 50233 and we’ll send you a message with your remaining balance.

I want to keep my credit and not reactivate my top up offer

If you top up in the middle of your top up cycle, i.e. during your 28 days, your top up offer will reactivate and your allowances will reset.

It’s simple if you want to add credit to your account in the middle of your top up cycle. Just top up in increments of €5, €10 or €15 through the My Vodafone app.

How can I tell if my plan is active?

Every time you top up, you will receive a message confirming your top up plan has been activated and your plan benefits.

You can also log on to My Vodafone online or on our app to check your plan details.

I have topped up by €20 but Vodafone X hasn’t activated yet

Every time you top up, you will receive a message confirming your top up plan has been activated and your plan benefits. Your plan will usually activate within a few minutes, however, sometimes this can take a little longer.

If you have not received a message, please speak to a member of our live chat team.

Mobile data speed explained

Our Vodafone X top up offer is available with maximum data speeds of 10 Mbps.

Speed refers to how fast your mobile data connection is. We measure it in Mbps (megabits per second) – the higher the Mbps, the faster the speed of your data connection on your device.

Not everyone uses their phone in the same way. Our Vodafone X top up offer is built to match how you use yours.

10 Mbps is perfect for:

  • Browsing the internet - general surfing on the internet requires no more than 1 Mbps. Therefore, the data speed limit of 10 Mbps, will allow you to carry out your browse comfortably
  • Checking social media - Facebook, including chat recommends 0.032 Mbps. Therefore, the data speed limit of 10 Mbps will allow you to enjoy unlimited browsing on Facebook
  • Messages and emails
  • Music streaming (e.g. Spotify high quality) - Spotify recommends 0.36 Mbps to stream high quality music. Therefore, the data speed limit of 10 Mbps will allow you to enjoy unlimited music on Spotify
  • Sending and receiving images, audio and video files
  • Making and receiving HD quality video calls
  • Streaming HD quality TV shows and movies (Netflix recommends 5 Mbps for HD quality)
  • Most single player, online games
  • Downloading and updating apps on-the-go

Can I use my plan while travelling in Europe?

Yes you can use your plan while traveling in Europe as if you were at home.

You will be able to browse at the maximum speeds as at home, subject to the service available in the visited country.

For more information on roaming, visit our roaming information page.

What is included when I roam on Vodafone X?

Vodafone X customers roam in Europe at no extra cost. Use data, calls and texts like you would at home. You will be able to browse at the maximum speeds as at home, subject to the service available in the visited country.

Outside Europe in a RED Roaming country, you get unlimited calls & texts home and within the visited country and 200MB of data a day. A daily access fee will apply following the first roaming mobile event of the day, (making or receiving a call, sending a text, using mobile internet), and expires at midnight Irish time.

Text ‘Red’ to 50020 to opt in. Default roaming option for new Pay as you go customers travelling outside the EU is RED Roaming. To opt out text ‘Stop Red’ to 50020.

For more information on roaming in Europe and outside Europe, visit our roaming information page.

Can I buy add ons with Vodafone X?

Yes. You can purchase add ons with Vodafone X. As Vodafone X has unlimited data, maximum speed 10 Mbps, you don’t need to buy any data add ons.

For a full list of add ons and more information, visit our Pay as you go add on page.

How much does the offer cost / how does it work?

When you top up by €20 or more in one transaction, €20 will be debited from your credit and the offer will activate. This €20 charge will apply each time you top up by €20 or more in one transaction.

If you need to top up again during your 4 weeks offer period, it is recommended that you top up by less than the minimum amount so that you do not activate a new offer period of four weeks.

I'm currently on Vodafone X Music or Sport, can I switch to Vodafone X before July 31st

Yes. To change your plan, log on to My Vodafone online or on our app to change your plan. You can also text 'UNLIMITED' to 50222 to change your plan.

I'm on Vodafone X Music or Sport, how will my plan work after the 31st July?

Your current Vodafone X Music or Sport plan will be replaced with our new Vodafone X Plan.

Our new Vodafone X plan includes unlimited data, maximum speed of 10Mbps, unlimited national texts, 100 any network minutes during the week & unlimited any network minutes at the weekend.

How can I continue using Spotify Premium or Sky Sport Mobile TV?

To sign up for Spotify Premium or Sky Sports Mobile TV again, you can contact Spotify or Sky Sports respectively.

What happens if I don’t top up?

If your four week allowance is over and you don’t top up by €20 in one go, you’ll be charged our Advantage Plus rates.

What is the difference between Spotify’s free service and Spotify Premium?

With Spotify’s free service, you can access your Spotify account and your playlists. You can listen to any music you want in shuffle mode.

With Spotify Premium, in addition to having access to features on Spotify’s free service, you can listen to music without advertisements, you can download and listen to music and podcasts in offline mode, and you can play any track with unlimited skips.

What will happen to my playlists when I am moved to the new Vodafone X plan?

Playlists aren't affected when you switch between Spotify Premium and free Spotify. Some features, such as unlimited song skips, offline listening etc. are available with Spotify Premium only, so these will be affected.
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