How can I switch to Vodafone X?
If you are new to Vodafone, the easiest way to switch to Vodafone X is by visiting the Vodafone X page where you will find details of the Vodafone X plan. You can also switch to Vodafone X by visiting a Vodafone retail store.
Can I keep my current number?
Is unlimited data really unlimited?
I am already a Vodafone customer, can I change my plan to Vodafone X?
You can also change your plan to Vodafone X online by visiting the Vodafone X page or text ‘UNLIMITED’ to 50222.
Once you change your top up offer, you will lose all allowances and will need to top up to activate your new top up offer’s allowances. It’s a good idea to change your top up offer at the end of your current top up offer’s cycle.
I want to keep my credit and not reactivate my top up offer
If you top up in the middle of your top up cycle, i.e. during your 28 days, your top up offer will reactivate and your allowances will reset.
It’s simple if you want to add credit to your account in the middle of your top up cycle. Just top up in increments of €5, €10 or €15 through the My Vodafone app.
I have topped up by €20 but Vodafone X hasn’t activated yet
Every time you top up, you will receive a message confirming your top up plan has been activated and your plan benefits. Your plan will usually activate within a few minutes, however, sometimes this can take a little longer.
If you have not received a message, please connect with our live chat team by clicking the Chat button on this screen.
Mobile data speed explained
Our Vodafone X top up offer is available with maximum data speeds of 10 Mbps.
Speed refers to how fast your mobile data connection is. We measure it in Mbps (megabits per second) – the higher the Mbps, the faster the speed of your data connection on your device.
Not everyone uses their phone in the same way. Our Vodafone X top up offer is built to match how you use yours.
10 Mbps is perfect for:
- Browsing the internet - general surfing on the internet requires no more than 1 Mbps. Therefore, the data speed limit of 10 Mbps, will allow you to carry out your browse comfortably
- Checking social media - Facebook, including chat recommends 0.032 Mbps. Therefore, the data speed limit of 10 Mbps will allow you to enjoy unlimited browsing on Facebook
- Messages and emails
- Music streaming (e.g. Spotify high quality) - Spotify recommends 0.36 Mbps to stream high quality music. Therefore, the data speed limit of 10 Mbps will allow you to enjoy unlimited music on Spotify
- Sending and receiving images, audio and video files
- Making and receiving HD quality video calls
- Streaming HD quality TV shows and movies (Netflix recommends 5 Mbps for HD quality)
- Most single player, online games
- Downloading and updating apps on-the-go
Can I use my plan while travelling in Europe?
Yes you can use your plan while traveling in Europe as if you were at home.
You will be able to browse at the maximum speeds as at home, subject to the service available in the visited country.
For more information on roaming, visit our roaming information page.
What is included when I roam on Vodafone X?
Vodafone X customers roam in Europe at no extra cost. Use data, calls and texts like you would at home. You will be able to browse at the maximum speeds as at home, subject to the service available in the visited country.
Outside Europe in a RED Roaming country, you get unlimited calls & texts home and within the visited country and 200MB of data a day. A daily access fee will apply following the first roaming mobile event of the day, (making or receiving a call, sending a text, using mobile internet), and expires at midnight Irish time.
Text ‘Red’ to 50020 to opt in. Default roaming option for new Pay as you go customers travelling outside the EU is RED Roaming. To opt out text ‘Stop Red’ to 50020.
For more information on roaming in Europe and outside Europe, visit our roaming information page.
Can I buy add ons with Vodafone X?
Yes. You can purchase add ons with Vodafone X. As Vodafone X has unlimited data, maximum speed 10 Mbps, you don’t need to buy any data add ons.
For a full list of add ons and more information, visit our Pay as you go add on page.
How much does the offer cost / how does it work?
When you top up by €20 or more in one transaction, €20 will be debited from your credit and the offer will activate. This €20 charge will apply each time you top up by €20 or more in one transaction.
If you need to top up again during your 4 weeks offer period, it is recommended that you top up by less than the minimum amount so that you do not activate a new offer period of four weeks.
I'm on Vodafone X Music or Sport, how will my plan work after the 31st July?
Your current Vodafone X Music or Sport plan will be replaced with our new Vodafone X Plan.
Our new Vodafone X plan includes unlimited data, maximum speed of 10 Mbps, unlimited national texts, 100 any network minutes during the week & unlimited any network minutes at the weekend.
How can I continue using Spotify Premium or Sky Sport Mobile TV?
What is the difference between Spotify’s free service and Spotify Premium?
With Spotify’s free service, you can access your Spotify account and your playlists. You can listen to any music you want in shuffle mode.
With Spotify Premium, in addition to having access to features on Spotify’s free service, you can listen to music without advertisements, you can download and listen to music and podcasts in offline mode, and you can play any track with unlimited skips.
What will happen to my playlists when I am moved to the new Vodafone X plan?
Vodafone X Refer a Friend FAQs
How can I register for Vodafone X’s Refer a Friend programme?
How do I refer friends? Who can I refer?
What are the qualifying criteria to earn rewards?
As an existing Vodafone X customer, you will need to have activated the Vodafone X top up offer in the last 60 days by topping up by €20 or more in one go.
The friend you refer will need to join Vodafone X and top up by €20 twice in the first 60 days of becoming a Vodafone X customer.
If your friend is an existing Vodafone customer or was previously a Vodafone customer in the last 31 days, you and your friend will not be eligible for a reward.
For full qualifying criteria, please see our T&C’s here.
What rewards can I earn?
How and when will my friend and I receive our rewards?
You and your friend will each receive your reward to the email address that you used to signed up to the Vodafone X Refer a Friend programme which can take up to 90 days.
You can check the status of your referrals on your referral dashboard when you log in here. Keep an eye on your emails as we'll send you a link to redeem your reward once your referral has been confirmed.
I haven’t received my reward
It can take up to 90 days from the day the friend joins Vodafone X to receive your reward. You can check the status of your referrals on your referral dashboard when you log in here. Keep an eye on your emails as we'll send you a link to redeem your reward once your referral has been confirmed.
If it has been more than 90 days, please connect with our live chat team by clicking the Chat button on this screen.
How can I check the status of my friends who have signed up / joined / rewards?
What happens if my friend joins but doesn’t top up?
Will my personalised link expire?
How long does it take to receive the reward? Why do I have to wait?
It can take up to 90 days from the day your friend joins Vodafone X for you both to receive your reward.
This is to allow time for your friend to top up twice within the first 60 days of becoming a Vodafone X customer and to also allow our teams time to verify your referral.
Keep an eye on your emails as we'll send you a link to redeem your €20 Amazon voucher once your referral has been confirmed.
Can I refer my friends to any Vodafone plan?
I’m not a Vodafone X customer, can I still refer friends to Vodafone X?
Why was my reward declined?
Unfortunately if your reward was declined, it means your referral hasn’t met the qualifying criteria. This may include:
- You are not a Vodafone X customer or you have not activated the Vodafone X top up offer by topping up by €20 or more in one go in the last 60 days.
- Your friend did not top up by €20 twice within the first 60 days of becoming a Vodafone X customer.
- Your friend is an existing Vodafone customer or was previously a Vodafone customer in the last 31 days.
For full qualifying criteria, please see our T&C’s here.