Our sustainability vision
Vodafone’s ambition is to contribute to sustainable living by delivering connectivity and innovative services to our customers, while maintaining the trust of our stakeholders by behaving ethically and responsibly wherever we operate.
Exploring opportunities to help people improve their lives and livelihoods through our technology is central to our vision. Our mobile money transfer product, M-Pesa, is a well-established and expanding part of our business. It has become a platform for a range of services that are transforming people’s ability to pay for goods and services, save and obtain insurance, as well as providing access to up-to-date information to support farmers and small businesses. We are also partnering with our enterprise customers, NGOs and government agencies to help deliver services that can improve access to education and healthcare, and enhance agricultural productivity.
Our products and services can also play an important role in tackling one of the biggest global challenges we face – climate change. Our Machine-to-Machine (M2M) technologies help organisations reduce their energy use and carbon emissions, enabling them to operate more sustainably. At the same time, we continue to work hard to minimise our own carbon footprint by improving energy efficiency and using more renewable energy. With this in mind, we have set a new goal to help our customers save double the amount of carbon we generate from our own operations within the next three years.
Operating responsibly is critical to maintaining the trust of our stakeholders, protecting our reputation and achieving our vision. Our priority is to protect our customers’ information and respect their privacy, which is fundamental to maintaining their trust. We have a long-standing commitment to conduct our business ethically, which is supported by our strong and embedded compliance and Speak Up programmes.
Our extensive disclosure on issues such as law enforcement assistance and tax demonstrates our strong commitment to transparency on issues of critical and public interest.
We will continue to identify and manage emerging risks and look for ways to turn them into opportunities where we can, as in doing so, we believe we will continue to strengthen both our business and our reputation.
Delivering transformational solutions
Mobile technology is improving livelihoods and people’s quality of life globally. We are exploring commercial opportunities where our products and services can bring further benefits to society and we are researching the potential for our technology to further contribute to sustainable living.
Operating responsibly is essential to our licence to operate and delivers commercial advantages to our business, helping to turn potential risks into opportunities. By acting with honesty and integrity we can secure the trust of our customers, which is integral to the long-term success of our business.Our current focus areas:
• Minimising carbon footprint
• Improving energy efficiency
Find out more
- Diversity and inclusion
- He For She Campaign
- Vodafone's LGBT Network
- MARC Leaders Programme
- Women's Network
Sustainable Business Reports 2015-2016
This report sets out our vision and approach to sustainability as well as reporting on progress in 2015-2016.
While our sustainability programme encompasses a broad range of focus areas, the purpose of this report is to provide background and to update our stakeholders.
The facts about mobile phones
Electromagnetic fields and health effects
What is EMF?
Electromagnetic fields are present everywhere in our environment but are invisible to the human eye. Electric fields can be produced by the local build-up of electric charges in the atmosphere associated with thunderstorms.
The Benefits of Mobile Phones and the Need for Mobile Networks
Most people would agree that mobile phones have revolutionised our world. There are now millions of mobile phones in use worldwide for business, for leisure, for security and for emergencies. Mobile communications has transformed the way we work and the way people communicate and brought many benefits to society. Mobiles can only work with a network of base stations with masts in place where people want to use their phones. Without base stations, the mobile phones we rely on simply won’t work. The roll out of the Vodafone mobile network is based on/driven by the customer needs.
We take the health and safety of the public, Vodafone customers, employees and contractors very seriously. We make sure that mobile phones and their base stations are designed and operated so that people are not exposed above radio frequency exposure guidelines set by international and national bodies such as International Commission on Non-Ionizing Radiation Protection. The guidelines are there to protect all members of the public 24 hours a day.The international scientific community has been reviewing the area of mobile phone technology and health for several years – research into radio frequency fields has been going on for almost 70 years and more specific research on mobile telephony the last few decades. Scientific review and evaluation is a continuous process that always considers most recent results.Expert scientific reviews conclude that it is unlikely that there are adverse health effects linked to the use of mobile phones or living or working near to radio base stations when they are operated within the relevant guideline limits. Expert reviews differentiate masts (where they see extremely low possibility of any health effect) and handsets where they see the need for more research.
Working near transmitters
People who may be exposed include Vodafone Ireland People involved in Planning, installation, commissioning and maintenance of radio equipment and other people (who may or may not be Vodafone Ireland people) in the close vicinity of open waveguides or live antennas.Base stations are designed so that the minimum power necessary is used. If your work means you may have to go near live antennae, you could be exposed. Always work to a method of work that keeps your exposure below ICNRP levels. This safe method may include powering down or isolating completely.Anyone working in such an area must have training so they can recognise and manage exposures sensibly. Warning Signs and guards are routinely used to alert and prevent access.
What to do if you're concerned
Steps to take if you are concerned
We want to continue to provide useful and relevant information to those members of the public who may have concerns. These include making all relevant information accessible on Vodafone’s global and national websites, as well as in our stores, and via call centres.
If you are concerned about the health effects of mobile phones or masts we suggest that the World Health Organisation’s guidance on the subject may be helpful. The WHO concludes that the current scientific research indicates that exposure to radio frequency fields such as those emitted by mobile phones and masts, is unlikely to cause any adverse health effects.
The WHO states that on the basis of present scientific information there is no indication that there is a need for special precautions for use of mobile phones. However, if you are worried and you personally want to take precautionary measures, the WHO suggests you might wish to use a “hands
free” device to keep mobile phones away from the head and body; or limit the length of calls.
Mobile phones have been with us for 20 years. The majority of experts who study mobile phones, masts and health have suggested no changes to their current behaviour when it comes to people using mobile phones or living and working in the area close to base stations.
Safe driving campaign
Mobile safety tips from Vodafone and AA Ireland
Most people appreciate the advantages of having their mobile phone with them in the car. Mobiles provide safety and security, especially when out alone or at night. But using a hand-held phone while driving is distracting and can be very dangerous.
So we've teamed up with AA Ireland to give you a few tips on mobile phones and car etiquette. Just follow this simple advice and you can stay in touch on the move in complete safety.
Using your mobile safely on the road:
- Never use a hand-held phone while driving. It can be dangerous.
- Don't dial and drive.
If you need to ring someone, pull over first. You can't keep an eye on the road and the keypad at the same time.
- Save the call until later.
Use your Voicemail service to save calls until later, when you've parked or finished the journey. It's easy to use and a great way to ensure you won't miss any important messages.
- If in doubt pull over.
Hands-free devices may be better than holding the phone in your hand but the call itself can still be distracting. You should still take the time to stop the car safely.
- Never try to use text, picture or internet services while driving.
Keep your eyes on the road and your hands on the wheel.
- Avoid stressful calls.
A difficult call is distracting even with a hands-free device. Explain that you are driving and you'll call back.
- Never try to take down notes or phone numbers.
Lack of concentration even for a brief period, is dangerous and you could be breaking the law. At 50Km/h, a car will travel 14 metres in just one second.