Customer Notifications | Vodafone Ireland

Service Announcement – From 16/10/2024 we are changing how we describe the calls and texts allowance included in your Top Up Offer from ‘Unlimited calls and texts’ to “10,000 Anytime Minutes and 10,000 Anytime Texts”.

This doesn’t affect your Top Up Offer. This wording change is to provide clarity and transparency to our customers. For updated terms see: https://n.vodafone.ie/terms/pay-as-you-go.html

CONTRACT CHANGE: Pay As You Go Out of Bundle (“OOB”) Rates Increase – October 2024

Why is Vodafone making these changes?

At Vodafone, we continually review our prices and make changes so that we can continue to invest in our networks, products and services. These changes are required to bring all PAYG plans in line with other packages. This will not impact the allowances included in a Top Up Offer. Customers will only be impacted with this change if they exceed the allowances on their plan or do not activate their top up offer every 28 days or if they are not on a Top Up Offer. As a result of these price increases, you may withdraw from your contract without penalty any time.

What are the changes on the top up voucher’s expiry dates? 

Where you purchase a Vodafone Pay As You Go Top Up voucher before 16 October 2024, if purchased more than 6 months ago, voucher will be expired on the 16th of October. From that date onwards, any voucher code purchased must be activated within 6 months of the issue date. After this period, it will not be possible to redeem any credit associated with the voucher code. Top up vouchers received from Vodafone as a giveaway or as part of a campaign, will have their own expiry dates communicated in the text message or format where you receive it. 

Clause 4.8 (d) of the General Terms and Conditions of the Vodafone Mobile Telecommunications Service has been updated to reflect this change. To review the updated General Terms and Conditions of the Vodafone Mobile Telecommunications Service; please see here; Pay As You Go Terms and Conditions | Vodafone Ireland  

What are the previous and new prices?

Previous Prices for Calls, Text and Data:

New Prices for Calls, Texts and Data:

Previous International Prices for Advantage Plus, Advantage Plus 2 and Lifestyle tariffs:

For a full view of your old rates please refer to the December 2023 https://n.vodafone.ie/terms/rates.html.  

 

New international rates for all tariffs: 

When do these charges apply to me?

Our Top Up Offers require you to top up by a certain amount and in return receive set allowances for 28 days. When you exceed the allowances on their plan or if you do not activate your Top Up Offer, you pay out of bundle rates. Customers not on a Top Up Offer or on an older offer from Vodafone may pay per rate charges on any calls, texts or data sessions.
 

When will this change happen?

The new charges will apply from 16/10/2024. From that date, any usage outside your top up offer or any customer not on a top up offer will be charged at these new rates.
 

I am on a Top Up Offer, will this change affect my current plan?

No, this will not have an impact on the recurring price of, or allowances included in, your Top Up Offer. The only way this change will affect you is if you go out of your Top Up Offer allowances, if you do not activate your top up offer every 28 days or if you are not on a top up offer.
 

Why does it say I am free to withdraw from my contract? I am a PAYG customer, am I in a contract?

The SMS references the word contract as all PAYG customers have contracted with Vodafone for Vodafone to provide telecommunications service to them. As you are on Vodafone Pay as you go, you are on a rolling telecommunications contract and are free to cancel your service at any time by contacting Customer Care via any of the ways set out in our Code of Practice; https://n.vodafone.ie/aboutus/code.html. PAYG customers do not have a minimum term contract.

The “500 Fibre Broadband & TV” on your Vodafone account is being retired from 10/10/2024.

As a result of this change, you may withdraw from your contract without penalty any time before this date. We will move you to a new plan called “500Mb Full-Fibre Broadband & TV Bundle” after this date and will confirm when you have moved by text.

This plan includes our new Vodafone TV Play product and a new set-top box will be shipped to you at no extra cost. Please plug this box in once it arrives and follow the instructions to set up.

Your existing TV product will stop working on 15/10/2024.

Your monthly plan cost will decrease from €90 to €65and you will retain your current add-ons. These changes will be reflected in your subsequent bills.

View Customer TV Offers tariffs

View Customer TV Add-ons tariffs

"In October the price of the following plans will change: Red 12 Month SIM Only, Red Complete SIM Only and Red Connect SIMO 12 months. Customers on these plans will see their prices increase by €5.  This change will take effect between 01/10/2024 and 28/10/2024 and will be reflected on customers’ bills issued following this date.  

Vodafone will contact all affected customers by SMS a minimum of 30 days in advance of their first affected bill, informing them of the price increase relevant to their plan. Following receipt of this notice, customers may change or cancel their contract within 30 days, without penalty, by dialling 1907. Affected customers can continue on their existing plan at the new price, exit their contracts, or move to another Vodafone plan."

New Plan Details:

On 01/09/2024 the listed plans in the table below will no longer be available. Customers on these plans will be moved to an alternative plan, as laid out in the table below. This change will take effect between 01/09/2024 and 30/09/2024. This will be reflected in the customers’ bills issued following the change date.

Vodafone will contact all affected customers by SMS a minimum of 30 days in advance of their first affected bill, informing them of the price change relevant to their plan.

Following receipt of this notice, customers' existing terms and conditions will still apply.

Affected customers can continue on the new plan, exit their contracts, or move to another Vodafone plan.

As a result of this migration you might notice part month/pro rata charges on your bill, these are explained here: https://n.vodafone.ie/content/dam/gowingmyself/pdfs/Your_Bill_Explained.pdf

Hostopia, the hosting partner behind the Vodafone Business Business Boost packages with products Get Online and Get my Shop Online, are moving to a new data centre within Ireland in June.

Customers impacted

Any customers who have active Business Boost licences for a Get Online or Get My Shop Online product with Vodafone Business purchased through Vodafone Marketplace.

Description of the Work Being Undertaken

1. The existing EU-Dublin data centre will run as normal while we build the new Dublin data centre.
2. Hostopia will sync the data from the current Dublin data centre to the new Dublin data centre over a dedicated link.
3. Once the new Dublin data centre is ready Hostopia will cut over the traffic from the old data centre to the new data centre which will now be considered the Live data centre. This will occur overnight on a Friday-Saturday and require a short maintenance window where the platform is offline for a few hours.
4. The next step is to fully decommission the old data centre. Much of the hardware will be moved to the new data centre to increase capacity. Bringing that extra capacity online will require a second maintenance window overnight on a subsequent Friday-Saturday, where the platform is offline for a few hours.

Estimated Timescales

Estimates for the above-mentioned maintenance windows are as follows:

• The provisional time for the first maintenance window will be at 00:01 hours on 15th June 2024.
• The provisional time for the second maintenance window will be at 00:01 hours on 29th June 2024.
• Each maintenance window will last between 20 minutes and 6 hours.

Risk and Mitigation Procedures

This is a subset of items from the risk register:

• Data transfer between data centres will occur over dedicated secure links.
• Hardware may be damaged in transport, so we have included additional hardware in the new build to mitigate this.
• A team of multiple people with a range of skill sets will be onsite on and after the cutover date to ensure issues can be addressed quickly.
• All data will be synchronised and tested on the new platform before cutover.
• All hardware will be onsite, installed and running approximately 5 weeks before cutover while the data sync is running. This allows time for additional testing.

Customer Experience and Service Behaviour During Maintenance Windows

While there may be differing responses as we transition in and out of the maintenance windows, the behaviour, and responses from the Hostopia platform during the maintenance windows will be as follows:

Platform Access:

• Webmail: No access, site would return browser error: Site Failed to Connect (exact message is browser specific)
• Portal: No access, site would return browser error: Site Failed to Connect (exact message is browser specific)

Services (End-Customer user-experience):

• Domain Names: There will be no impact to the domain names themselves, only the services they point to will be impacted by the migration.
• DNS Name Servers: EU data centre DNS servers will stop responding for the duration of the maintenance window. However, as long as the customer domain is configured to use all Hostopia NS records then the Hostopia Florida fail-over name servers will continue to respond and direct traffic appropriately. This means that any DNS settings that point to external services (external hosting providers, external email services such as M365 or Google Workspace) will continue to resolve, and those services will continue to operate as normal. For clarity, DNS service mappings contain no PII
• Web Hosting: Customer websites, OPB-websites or under construction pages will return a browser error for the duration of the migration window: the error message will be along the lines of “Site Failed To Connect” (the exact error message is dependent on the browser used to request the website)
• Mail SMTP / POP / IMAP: These email ports will stop responding and customers will not be able to send or receive messages from the servers during the maintenance window. End-customers will receive a time-out message if they attempt to use these ports during the maintenance window.
• Mail Incoming Delivery: During the maintenance window, emails from other platforms will be temporarily undeliverable. Depending on the sender's settings and their service provider, most email platforms typically attempt to resend messages over a 24-hour period if initially undeliverable. Although the frequency and total number of retries vary by sender, emails will commonly reach recipients within a few hours after our server maintenance concludes.

On 01/07/2024 the listed plans in the table below will no longer be available. Customers on these plans will be moved to an alternative plan, as laid out in the table below. This change will take effect between 01/07/2024 and 31/07/20204. This will be reflected in the customers’ bills issued following the change date.

Vodafone will contact all affected customers by SMS a minimum of 30 days in advance of their first affected bill, informing them of the price change relevant to their plan.

Following receipt of this notice, customers' existing terms and conditions will still apply.

Affected customers can continue on the new plan, exit their contracts, or move to another Vodafone plan.

As a result of this migration you might notice part month/pro rata charges on your bill, these are explained here: https://n.vodafone.ie/content/dam/gowingmyself/pdfs/Your_Bill_Explained.pdf

On 01/05/2024 the listed plans in the table below will no longer be available. Customers on these plans will be moved to an alternative plan, as laid out in the table below. This change will take effect between 01/05/2024 and 31/05/20204. This will be reflected in the customers’ bills issued following the change date.

Vodafone will contact all affected customers by SMS a minimum of 30 days in advance of their first affected bill, informing them of the price change relevant to their plan.

Following receipt of this notice, customers' existing terms and conditions will still apply.

Affected customers can continue on the new plan, exit their contracts, or move to another Vodafone plan.

As a result of this migration you might notice part month/pro rata charges on your bill, these are explained here: https://n.vodafone.ie/content/dam/gowingmyself/pdfs/Your_Bill_Explained.pdf

On 01/03/2024 the listed plans in the table below will no longer be available. Customers on these plans will be moved to an alternative plan, as laid out in the table below. This change will take place on 07/03/2024. This will be reflected in the customers’ bills issued following the change date

Vodafone will contact all affected customers by SMS a minimum of 30 days in advance of their first affected bill, informing them of the price increase relevant to their plan.

Following receipt of this notice, customers' existing terms and conditions will still apply.

Affected customers can continue on the new plan, exit their contracts, or move to another Vodafone plan.

As a result of this migration you might notice part month/pro rata charges on your bill, these are explained here: https://n.vodafone.ie/content/dam/gowingmyself/pdfs/Your_Bill_Explained.pdf

From January 2024, Microsoft will begin automatic migration of all renewing commercial and public sector customers to new commerce.

All legacy subscriptions that Microsoft migrates to new commerce will be set to an annual term, with the same plan and seat counts that the customers had in legacy. The Microsoft-led migration will occur on the date of subscription renewal, starting with all subscriptions renewing in January 2024 and continuing throughout the 2024 calendar year. These changes will be reflected in customers’ bills issued following the migration date.

Vodafone will contact all affected customers by SMS/Email a minimum of 30 days in advance of the migration, informing them of any price change relevant to their subscription.

Following receipt of this notice, negatively impacted customers may change or cancel their service within 30 days, without penalty, by dialling 1907 or 1800 590 590

What does this mean for you as a Vodafone Business Customer with one or more Microsoft licences

• CSP Microsoft licence will be migrating to NCE Licence
• If you are on a rolling 30-day contract, this will move to a 12-month contract
• You may see a price change to your current subscription

The Permanent TSB Mobile Top Up service through Open24 Online Banking and the Permanent TSB mobile banking app will no longer be available from 22 September 2023. There are many other ways you may top up your mobile phone, including:

1. My Vodafone - The quickest and easiest way to top up is through the My Vodafone app or on vodafone.ie. Here you can top up, check your balance and much more including getting exclusive offers with Fantastic Freebie. Auto top up - Auto top up is a convenient service that automatically tops up your number or your friends or family's number every 28 days. For more information, please see our Auto top up FAQs
2. Auto top up - Auto top up is a convenient service that automatically tops up your number or your friends or family's number every 28 days. For more information, please see our Auto top up FAQs.
3.  Free call or text - You can top up by speaking to one of our agents on 1741 and selecting option 2. While on the call, you can also opt to save your card details so that you can top up by SMS in the future. If you have set up top up via SMS, simply text 'TOPUP' followed by the top up amount and last 4 digits of your registered payment card to 50277(e.g., TOPUP 30 1234 to top up by €30).
4. In store - You can purchase a top up voucher at any one of over 7,500 retailers nationwide as well as in any Vodafone store.

Vodafone Passport Mobile Internet will no longer be available from 27th September 2023.

The service will be removed from this date for any Customers who are opted in to Vodafone Passport Mobile Internet. No further action is required. You may continue to use Passport Data until this date.

Standard data rates will apply when travelling outside of Europe. Changes to the standard data rates will be announced in September. Once you arrive in your roaming destination, Vodafone will send you a SMS with rate details if you are opted into receiving Roaming SMS Welcome messages.

The latest Standard Roaming rates are always available on the roaming page of our website. Visit https://n.vodafone.ie/roaming/rates.html for more information

We would like to inform you that Vodafone Secure Net, our security service, will undergo an important update starting from 6th July 2023 to 14th July 2023. As a result, the existing version of Secure Net that you are currently using will no longer be available after these dates.

How does this affect you?

Secure Net has been providing protection against viruses, dangerous files, and warnings about harmful websites. Unfortunately, these features will no longer be accessible. We understand the importance of digital security, and we encourage you to explore our Knowledge Centre | Vodafone Business for informative articles on this subject.

Will there be an updated version of Secure Net?

No, we regret to inform you that we are unable to continue offering Secure Net services to you. However, we are constantly working to enhance our offerings and provide alternative solutions to meet your needs.

Are there any other alternatives available presently?

At present, we do not have a direct replacement for Secure Net. However, we offer a range of security solutions for small businesses that can be tailored to your specific needs. To find the solution that best suits you, please visit our website at vodafone.ie/business/your-business-can/collaborate-securely.html.

Please feel free to get in touch with us via webchat or call us at 1907 if you have any other questions.

On 01/06/2023 the Smart Plan and Smart 25 plans will no longer be available. Customers on these plans will be moved to Smart 30 Or RED Business Unlimited Sim Only (as set out in the table below). This change will take effect between 01/06/2023 and 30/06/2023. For business customers, the change will be taking effect between 15/07/2023 and 22/07/2023. This will be reflected in customers’ bills issued following the change date.

Vodafone will contact all affected customers by SMS a minimum of 30 days in advance of their first affected bill, informing them of the price increase relevant to their plan.

Following receipt of this notice, customers may change or cancel their contract within 30 days, without penalty, by dialling 1907.

Affected customers can continue on the new plan, exit their contracts, or move to another Vodafone plan.

As a result of this migration you might notice part month/pro rata charges on your bill, these are explained here: https://n.vodafone.ie/content/dam/gowingmyself/pdfs/Your_Bill_Explained.pdf

For Business customers;

From 27 of March 2023, Vodafone will begin a phased programme to retire the Vodafone RCS (Rich Communication Service) platform, which allows Android users to enrich messages by sharing images and videos similar to using an advanced messaging service mobile application. The service does not include additional costs for customers and is compatible with some Android smartphones (Samsung, LG, HUAWEI, Sony Nexus and Nokia). The retirement of the service will be complete by 31/03/2023.

Following retirement of this service, customers may continue to send SMS or MMS messages or may choose to enable the chat function on their smartphone offered by another RCS service provider, by downloading the updated version of the message app, available from the Google play store. Availability of an alternative RCS service from another provider is subject having access to the Google Play store. If you have questions about the handset's capability, please contact the manufacturer for additional information.

Customers who already use the updated version of the Messages app will be able to enable the Chat function immediately upon first opening the app, accepting the Terms and Conditions of the service.

Please note the cost and content (Voice, SMS and Data etc) of your current Vodafone price plan are unaffected.

The Bank of Ireland mobile phone top up service through 365 online or the Bank of Ireland app will no longer be available after 31 March 2023. There are many other ways you may top up your mobile phone; including:

1. My Vodafone - The quickest and easiest way to top up is through the My Vodafone app or on vodafone.ie. Here you can top up, check your balance and much more including getting exclusive offers with Fantastic Freebie. 
2. Auto top up - Auto top up is a convenient service that automatically tops up your number or your friends or family's number every 28 days. For more information, please see our Auto top up FAQs
3. Free call or text - You can top up by speaking to one of our agents on 1741 and selecting option 2. While on the call, you can also opt to save your card details so that you can top up by SMS in the future.
   If you have set up top up via SMS, simply text 'TOPUP' followed by the top up amount and last 4 digits of your registered payment card to 50277. (e.g. TOPUP 30 1234 to top up by €30)
4. In store - You can purchase a top up voucher at any one of over 7,500 retailers nationwide as well as in any Vodafone store.

At Vodafone Ireland, we continually review our products and services to ensure our customers have the best connectivity experience possible. From March 8th, 2023 prices for certain voice packages will increase by €5 ex VAT for some customers, which reflects our ongoing investment into upgrading our network and services and supporting the ever-growing demand for customers.

Why is Vodafone making these changes?

At Vodafone, we continually review our prices and make changes so that we can continue to invest in our networks, products and services. These changes are required to bring all PAYG plans in line with other packages. This will not impact the allowances included in a Top Up Offer. Customers will only be impacted with this change if they exceed the allowances on their plan or do not activate their top up offer every 28 days.

What are the Prices?

Previous Prices:

New Prices:

What are the differences between the charges?

Our Top Up Offers require you to top up by a certain amount and in return receive set allowances for 28 days. When you exceed the allowances on their plan or if you do not activate your Top Up Offer, you pay out of bundle rates. Customers not on a Top Up Offer or on an older offer from Vodafone may pay per rate charges on any calls, texts or data sessions.
 

When will this change happen?

The new charges will apply from 21/11/2022. From that date, any usage outside your top up offer or any customer not on a top up offer will be charged at these new rates.
 

I am on a Top Up Offer, will this change affect my current plan?

No, this will not have an impact on the price or allowances included in your Top Up Offer. The only way this change will affect you is if you go out of your Top Up Offer allowances, if you do not activate your top up offer every 28 days or if you are not on a top up offer.
 

Why does it say I am free to withdraw from my contract? I am a PAYG customer, am I in a contract?

The SMS references the word contract as all PAYG customers have contracted with Vodafone for Vodafone to provide telecommunications service to them. As you are on Vodafone Pay as you go, you are on a rolling telecommunications contract and are free to cancel your service at any time. PAYG customers do not have a minimum term contract.
 

I am not on a top up offer and pay per rate charges on any calls, texts or data sessions, how do I get better value?

If you switch to a Top Up offer you can get set allowances for calls, texts and data when you top up by a set amount every 28 days.  See a full list of all available Top Up Offers and details on how to switch.

At Vodafone Ireland, we continually review our products and services to ensure our customers have the best connectivity experience possible. From November 1st, 2022 prices for certain broadband packages will increase by €5 for some customers, which reflects our ongoing investment into upgrading our network and services and supporting the ever-growing demand for customers.

Vodafone will contact all affected customers by SMS a minimum of 30 days in advance of their first affected bill, informing them of the price increase relevant to their plan. Following receipt of this notice, customers may change or cancel their contract within 30 days, without penalty, by dialling 1907. Affected customers can exit their contracts, or move to another Vodafone plan, if eligible.

The price change will be applied to bills issued on or after 1 November 2022. Customers can review their current package plan by reviewing their monthly bill which is accessible online in their MyVodafone account or reviewing their paper copy bill. The table below sets out the change in price per price plan:

From 1st of November 2022, the price of certain Vodafone Fixed services will increase by €5 ex VAT a month. This price change will be applied to bills issued on or after November 1st.

Vodafone will contact all affected customers by EDM, Letter or SMS a minimum of 30 days in advance of their first affected bill, informing them of the price increase relevant to their plan. Following receipt of this notice, customers may change or cancel their contract within 30 days, without penalty, by dialling 1907. Affected customers can continue on the new plan, exit their contracts, or move to another Vodafone plan.