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Traveling Abroad on Vodafone IE

Travelling abroad

Roaming in Europe

For the latest updates and guidance, visit our Roaming page

In which European countries can I use my plan at no extra cost?

Austria Lithuania Guernsey Ceuta
Belgium Luxembourg Isle of Man Melilla
Bulgaria Malta Jersey Vatican State
Croatia Netherlands Switzerland Desirade
Cyprus Poland Finland (Aland Islands only) French West Indies
Czech Republic Portugal Gibraltar Bonaire
Denmark Romania French Guyana Curacao
Estonia Slovakia Guadeloupe Saba
Finland Slovenia Martinique Saint Barthelemy
France Spain Saint Martin Saint Eustatius 
Germany Sweden Reunion  Saint Kitts and Nevis
Greece United Kingdom Mayotte Saint Maarten
Hungary Iceland Azores Suriname
Italy Liechtenstein Madeira  
Latvia Norway Canary Islands    
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What is included when I travel in Europe?

As a Vodafone mobile customer you will be able to use your home allowance of data, calls and text at no extra cost. It's also free to receive calls and texts from home when you are travelling in Europe, helping you stay connected with friends and family.

Vodafone Mobile Customers Roaming in Europe

Allowance available:

Using Data

Home Allowance of data

Calls and Texts back to a Vodafone Ireland mobile number

Home Allowance of Vodafone calls and texts

Calls and Texts back to other Irish numbers or to any number in Europe

Home Allowance of calls and texts to any network

Receiving Calls from Ireland or any number in Europe

Free

Calls to other European countries (E.g. in Spain calling France)

Home Allowance of calls and texts to any network

Any out-of-bundle calls, text or data usage will be charged as per your home out of bundle rates.

More information about your plans, allowances of data, calls and texts as well, as the out-of-bundle rate, can be found on My Vodafone.

International calls & texts allowance

  1. Within Ireland: Calls made from Ireland to Europe and the rest of the World will be charged standard international rates. If you have an international allowance as part of your plan, calls & texts will consume from this allowance.
  2. Roaming in Europe: Red Complete and Red Business customers roaming in Europe can use their international allowance when making calls or sending texts to the Rest of the World. For all other plans, international calls from Europe (e.g Spain ringing USA) will be charged at international rates. Click here to see rate per country.

All Pay as you go Mobile Broadband customers will be able to use their full domestic allowance of data when roaming in Europe at no extra cost.

Bill pay customers depending on their plan will be able to use either their full or a proportion of, their domestic allowance when roaming in Europe at no extra cost. You can view your allowance on My Vodafone, as well as on their bill

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RED Roaming

For the latest updates and guidance, visit our Roaming page

What is RED Roaming?

RED Roaming offers customers our best value offer when roaming outside Europe. For one daily fee you get calls and texts back to Ireland and to numbers within the country you’re visiting plus a daily allowance of data.

RED Roaming is now available in 70 countries, full list can be seen here.

In addition, bill pay customers who have domestic international minutes can also use these when abroad with RED Roaming.

**Please note that RED Roaming is not available in any country covered by the EU Regulations**

To opt out of RED Roaming, text STOP RED to 50020. You can opt back in at any time, to do this text  ‘Red’ to 50020. If you're a pay as you go customer, you'll need to have sufficient credit to use RED Roaming. RED Roaming, our best value daily roaming plan. Terms and conditions apply

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RED Roaming in USA, Canada and select countries

RED Roaming is our best value roaming offer for €3.99 per day on Vodafone Unlimited plans or €2.99 per day on older plans when visiting USA, Canada and Select Countries (Albania, Monaco, Republic of San Marino, Kosovo and Turkey)

Additional usage 6 cent per MB on all plans.

RED Roaming is available on Vodafone and preferred partner networks.


RED Roaming will activate when you choose to make or receive a call, send a text or use data abroad. You’ll only be charged for  RED Roaming on the days you use your phone abroad. The daily fee period applies from 12am to 11.59pm, Irish time and you don’t need to opt out when you get home.
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RED Roaming in Australia, China and more than 60 other countries

RED Roaming, is our best value roaming offer for €4.99 per day in Australia, China and more than 60 other countries

Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Brazil, British Virgin Islands, Cayman Islands, Chile, China, Colombia, Congo, Costa Rica, Dominica (Commonwealth), Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Ghana, Grenada, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Lesotho, Macedonia, Mexico, Montserrat, Morocco, Mozambique, Nauru, New Zealand, Nicaragua, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Qatar, Russia, Samoa, Serbia, Singapore, South Africa, St Lucia, St Vincent & the Grenadines, Tanzania, Thailand, Tonga, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, Uruguay, Vanuatu, Virgin Islands (US)

RED Roaming is available on Vodafone and preferred partner networks.

Additional usage on Vodafone Unlimited plans is 6c per MB, and 12c per MB on all other plans.

RED Roaming will activate when you choose to make or receive a call, send a text or use data abroad. You’ll only be charged for  RED Roaming on the days you use your phone abroad. The daily fee period applies from 12am to 11:59pm, Irish time and you don’t need to opt out when you get home.
 

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RED Roaming on Vodafone Unlimited plans

RED Roaming on Vodafone Unlimited offers customers our best value roaming and from just €3.99 per day you can get unlimited calls and texts home and within the country you are visiting plus 500MB data. It is available on Vodafone and preferred partner networks. No need to manually select a network, we will automatically select it for you.

In addition, customers who have domestic international minutes included in their plan can also use these when abroad with RED Roaming.

Vodafone Unlimited customers are automatically opted in to RED Roaming.

RED Roaming is now available in 70 countries, full list can be seen here.

**Please note that RED Roaming is not available in any country covered by the EU Regulations**

 

 

Select Countries

 

USA & Canada

 

Rest of the world

 

Price

 

 

€3.99

 

€3.99

 

€4.99

 

Making & receiving calls

 

 

Unlimited

 

Unlimited

 

Unlimited

 

Sending & receiving texts

 

 

Unlimited

 

Unlimited

 

Unlimited

 

Data

 

 

500MB

 

500MB

 

500MB

 

Additional usage*

 

 

6c/MB

 

6c/MB

 

6c/MB

 

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RED Roaming on RED Complete plans

RED Roaming on RED Complete plans allows you to use your plans data, calls and texts as you would at home for €2.99 or €4.99 a day depending where you go.

In addition, customers who have domestic international minutes included in their plan can also use these when abroad with RED Roaming.

RED Complete customers are automatically opted in to RED Roaming.

RED Roaming is now available in 70 countries, full list can be seen here.

**Please note that RED Roaming is not available in any country covered by the EU Regulations**

 

 

Select Countries

 

USA & Canada

 

Rest of the world

 

Price

 

 

€2.99

 

€2.99

 

€4.99

 

Making & receiving calls

 

 

Home allowance

 

Home allowance

 

Home allowance

 

Sending & receiving texts

 

 

Home allowance

 

Home allowance

 

Home allowance

 

Data

 

 

Home allowance

 

Home allowance

 

Home allowance

 

Additional usage*

 

 

6c/MB

 

6c/MB

 

12c/MB

 

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RED Roaming on RED Connect plans

RED Roaming on RED Connect plans gives you unlimited calls and texts home and within the country you are visiting plus use your plans home allowance of data for €2.99 or €4.99 a day depending where you go.

RED Connect customers are automatically opted in to RED Roaming.

RED Roaming is now available in 70 countries, full list can be seen here.

**Please note that RED Roaming is not available in any country covered by the EU Regulations**

 

 

Select Countries

 

USA & Canada

 

Rest of the world

 

Price

 

 

€2.99

 

€2.99

 

€4.99

 

Making & receiving calls

 

 

Unlimited

 

Unlimited

 

Unlimited

 

Sending & receiving texts

 

 

Unlimited

 

Unlimited

 

Unlimited

 

Data

 

 

Home allowance

 

Home allowance

 

Home allowance

 

Additional usage*

 

 

6c/MB

 

6c/MB

 

12c/MB

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RED Roaming on older plans

RED Roaming on older plans gives you unlimited calls and texts home and within the country you are visiting plus 200MB per day for €2.99 or €4.99 a day depending where you go.

Customers on older plans are not automatically opted in to RED Roaming. To opt in Text ‘Red’ to 50020.

RED Roaming is now available in 70 countries, full list can be seen here.

**Please note that RED Roaming is not available in any country covered by the EU Regulations**

 

 

Select Countries

 

USA & Canada

 

Rest of the world

 

Price

 

 

€2.99

 

€2.99

 

€4.99

 

Making & receiving calls

 

 

Unlimited

 

Unlimited

 

Unlimited

 

Sending & receiving texts

 

 

Unlimited

 

Unlimited

 

Unlimited

 

Data

 

 

200MB

 

200MB

 

200MB

 

Additional usage*

 

 

6c/MB

 

6c/MB

 

12c/MB

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What are the surcharges for excessive roaming usage?

Our Vodafone Unlimited Take Your Home Plan Abroad is designed to be used for normal roaming usage. If your usage or presence shows more than 50% of your usage or presence occurring while roaming over a 4 month period you will be notified of this excessive usage. If you continue to use the roaming service excessively we will apply the following surcharges:

€0.032 per minute for a call

€0.01 per SMS

€2.50 per GB

Full terms & conditions: click here for details.

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Which countries does RED Roaming apply in?

RED Roaming is available in over 70 countries around the World. To see the list of countries where RED Roaming is available, visit our RED Roaming page.
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Does it cost to opt into RED Roaming?

No, it is free to opt into RED Roaming. The RED Roaming daily fee will only be applied on days when you use your phone in a RED Roaming Country. There is no need to opt-out when you get home.
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How do I opt-in to RED Roaming?

You can: 

Opt in by text  -  Freetext RED to 50020

Opt out by text  -  STOP RED to 50020

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Can I opt out of RED Roaming?

You can opt out of RED Roaming at any time should you wish, although we recommend staying opted in to ensure you get the best value daily roaming rates when you travel. You can opt out in a number of ways:

  • By texting - STOP RED to 50020.
  • Through My Vodafone

For more information visit our RED Roaming page

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Do I need to opt out of RED Roaming when I return to Ireland?

No. There is no need to opt out of RED Roaming when you return to Ireland from you trip abroad. The RED Roaming daily fee only applies on days you use phone when abroad in a RED Roaming country and will not cause any charges when you are in Ireland. Stay opted in to RED Roaming to ensure you get our best value daily rates the next time you travel.

Visit our RED Roaming page.

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How long does it take RED Roaming to be applied to my account?

When you text RED to 50020 you will receive a confirmation reply within a few minutes.

Once you receive this, RED Roaming pricing will be in effect on your account but it may take up to 24 hours until our systems update so that you to receive the correct RED Roaming pricing information in our automated welcome SMS messages when you enter a RED Roaming country.

Visit our RED Roaming page.

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What triggers the daily fee when I am using RED Roaming?

The daily fee will be applied on the first roaming usage of the day. Applicable usages are: making or receiving a call, sending a text or using data.

Please remember that some applications on your smartphone can use data in the background without your knowledge. We recommend setting your email and apps not to sync or use data while roaming.

The following calls abroad will not trigger the daily access charge.

  • Calls to Emergency Numbers - 999/112
  • Calls to Freephone roaming number - +353 1 203 8232 (when made from your Vodafone Ireland mobile)
  • Receiving texts while roaming in applicable countries.
  • Calls to 171 or diverted calls to voicemail.

Visit our RED Roaming page.

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Is 4G available with RED Roaming?

Yes, 4G is available with RED Roaming.
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Is 5G available with RED Roaming?

Yes, 5G is available with RED Roaming.
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When does a RED Roaming day start and end?

The daily fee period applies from 12am to 11:59pm, Irish time.
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What if I don't have enough credit to use RED Roaming?

Pay As You Go customers are required to have a minimum of the applicable RED Roaming daily fee for the country in which they are roaming in their account balance at the time of the first chargeable event each day in order to avail of RED Roaming.  If you do not have sufficient credit for to cover the RED Roaming rate in your balance that day, usage will be charged at the applicable Vodafone World, or next applicable roaming proposition rate if you are opted into another roaming plan.

You will then be opted back in to RED Roaming if you top up again within 7 days.  If you do not top up again within 7 days then you will remain opted out of RED Roaming and will be charged the Vodafone World or next applicable roaming proposition rate if you are opted into another roaming plan. In order to avail of Red Roaming pricing again, you will need to opt in again by texting RED to 50020.

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What happens if I travel from one RED Roaming pricing zone to another on the same day?

You will only be charged one RED Roaming rate and it will always be the rate for the first country you travelled in that day.
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Closure of 2G and 3G networks

For the latest updates and guidance, visit our Roaming page

2G and 3G networks are starting to close around the world

As technology evolves, more operators around the world are modernising their networks to expand their 4G and 5G coverage. Customers will benefit from this as the newer technologies provide faster data speeds, improvements in quality of service and even better ways to stay in touch with family and friends. Our partners around the world are starting to move to 4G and 5G networks and during this transition phase countries will begin to close their 2G or 3G networks.

If a country has closed their 2G or 3G network this may impact how you access voice, SMS and data services. Please see further details in the drop-down options.

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What are the key changes to note? 2G/3G network closures

2G or 3G networks are closing in some European and Rest of World Countries.

Customers using 2G for data will notice that connecting to websites will be slower and some apps may not perform as well. Customers using 4G or 5G can continue to enjoy a reliable high speed data experience.

Customers visiting countries where either the 2G or 3G network has closed can continue to make and receive calls and texts using the remaining open network.

Both 2G and 3G networks are beginning to close in USA.

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Countries where the 2G network has closed

Customers can continue to make and receive calls and texts using the 3G network when visiting countries where the 2G network has closed.

Roaming data can be used on the 3G, 4G or 5G networks.

To use 4G or 5G data you must have a compatible handset and mobile plan.

Customers using older handset models that only have 2G/3G capability will not be able to use data on 4G or 5G. When visiting countries with no 2G network, data will only be available over 3G.

List of countries that have switched off their 2G network coverage-

Australia, Belarus, Macau, Mexico, Panama, South Korea, Switzerland and Taiwan.

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Countries where the 3G network has closed

Customers can continue to make and receive calls and texts using the 2G network when visiting countries where the 3G network has closed.

Roaming data can be used on the 2G, 4G or 5G networks.

To use 4G or 5G data you must have a compatible handset and mobile plan

Customers using older handset models that only have 2G/3G capability will not be able to use data on 4G or 5G. When visiting countries with no 3G network, data will only be available over 2G.

List of countries that have switched off their 3G network coverage-

Czech Republic, Denmark, Germany, Greece, Italy, Netherlands and Norway

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2G/3G network closures in USA

Operators in the USA are beginning to close both their 2G and 3G networks.

Please check this page before you travel for the latest news.

We currently have two Roaming partners in the USA that provide nationwide coverage – AT& T and T Mobile USA. The AT&T network in USA is no longer providing voice services compatible with Vodafone handsets.

When Roaming in the United States you will need to use the T Mobile USA network for voice, SMS and data services. Customers using older handsets models that only have 2G/3G capability must use the T Mobile USA for all services, (voice, SMS and data).

Customers on newer handset models with 4G can continue to use AT&T for SMS and data but please note AT&T no longer support voice for your handset. All services are available on the T Mobile network.

Your phone should automatically connect to the T Mobile network where available. However, if this is not the case you will need to manually search for the T Mobile network. Stay connected to the T Mobile network for voice calls by switching off automatic network selection and manually searching to select the T Mobile network. See the section - ‘How can I change the Network when Roaming’ for more details.

Vodafone is working on delivering voice services over 4G (Voice over LTE) for customers when Roaming. Please check back here on our Roaming support pages for the latest news.

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Why are operators switching off 2G or 3G networks?

Roaming Partners are decommissioning the 2G or 3G networks to free up mobile radio spectrum which can be used on both the 4G & 5G networks, providing more capacity and a better overall customer experience.
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How can I change the network when Roaming?

Normally you do not need to change your network when Roaming. Your handset will automatically be connected to the network that provides all of the services with reliable coverage and quality.

If you find you are connected to a network with no service, please select a new network as follows-

Check that your “Data Roaming” and “Mobile Data” are switched on.

How to change the Mobile Network
•    Go to the device guides on the Vodafone website - https://deviceguides.vodafone.ie
•    Select your device manufacturer
•    Choose your handset
•    Enter “Select Network” or “Search Network” in the search box provided, where you will be presented with instructions to select a network. The exact menu option varies by device
•    Follow the instructions provided in the onscreen tutorial
•    Switch the automatic network selection option off
•    Perform a manual network search. This may take some time to present the list of available networks
•    Select the network to connect to and wait for the connection request to complete. After switching from automatic network selection to manual selection you usually need to request the new network connection several times before it will work

Note some of the networks presented on the list of available networks may not provide Roaming Services to Vodafone Ireland customers and the connection request may not be successful.

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How do I know if my handset is an older handset limited to the 2G/3G network?

  1. Go to the device guides on the Vodafone website - https://deviceguides.vodafone.ie
  2. Enter your handset type on the search box
  3. Go to the “Select Help Topic” section as displayed.
  4. Chose “Specifications”
  5. Scroll through the settings to find “Network” or “Network and Data Transfer”.

This will advise you if your handset supports 2G, 3G, 4G or 5G

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What does this mean for Voice and SMS services?

Roaming Voice and SMS services are currently provided using 2G and 3G networks.

If a country has closed their 2G network, Voice and SMS will be provided using the 3G network.

If a country has closed their 3G network, Voice and SMS will be provided using the 2G network.

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What does this mean for Data Services?

Roaming Data services are provided using 2G, 3G, 4G or 5G depending on your handset type and your mobile plan.

Customers using older handset models that only have 2G/3G capability will not be able to use data on 4G or 5G.

If a country has closed their 2G network, data on older handsets will be provided on the 3G network.
If a country has closed their 3G network, data on older handsets will be provided on the 2G network.

As Vodafone provides 4G coverage in over 180 countries and 5G in 32 countries, customers on new handsets can continue to enjoy a reliable high speed data experience.

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What does 2G, 3G, 4G and 5G mean?

There are a number of generations of mobile network, 2G, 3G, 4G and now 5G and the quality of voice calls and mobile data speeds increases with each generation of mobile network.

When Roaming, the voice and SMS services are provided using the 2G and 3G networks. We will be providing voice and SMS services when Roaming using 4G and 5G networks at a future date.

2G and 3G networks have been around for a long time and operators around the world are now introducing services on the more recent 4G and 5G networks.

The mobile data speed that you experience will vary depending on the network generation your handset is connected to (2G, 3G, 4G or 5G) and your chosen plan. In practice this impacts how quickly you can send and receive information, like browsing, loading posts, listening to music, streaming videos, downloading / uploading files or making video calls.

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When can I make voice calls on 4G when Roaming?

Vodafone is working on delivering voice services over 4G (Voice over LTE) for customers when Roaming. Until this service is available customers can continue to make and receive voice calls on 2G or 3G where available when Roaming. We will update customers when the voice over 4G service is available.
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Using data abroad

For the latest updates and guidance, visit our Roaming Hub

What are data roaming spendcaps and how to opt in and out

For information on our data roaming spend caps click here.
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Can mobile broadband users receive spend cap notifications?

Yes, you will receive the data roaming spend cap notifications to the SMS inbox which was installed with your mobile broadband software. It may not flash up on screen so you should make sure to check it proactively before you reach your limit.
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How do I know if I'm barred from data roaming?

You will receive a text message to your phone or to the SMS inbox of your mobile broadband software letting you know that you have reached your spend cap
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Can I use my phone if I'm barred from data roaming?

Yes you can. You can still use your phone to make and receive calls and to send and receive text messages. And if you are using a modem you will still be able to send and receive text messages.
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Understanding data usage on your smartphone

The amount of data you use depends on the type of service you’re accessing, and how rich the content is.
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Using your phone abroad

Advance Preparation for a Roaming Trip

As we want you to have the very best Roaming experience, you may find the following information helpful in advance of your trip.
•    For information on Roaming costs for your destination, please visit our Roaming website and use our search tool.

Please Remember -
•    Within Europe, Customers can take their home plan abroad.
•    Outside Europe, Vodafone Customers can opt into "RED Roaming" for the best daily rate. Text RED to 50020.   

•    Please note that when travelling by air or sea, Roaming is not covered by EU Regulation and therefore Roaming rates will apply.
When available,
•    making and receiving a call will cost €2.99 per min,
•    sending a text costs 70c and receiving a text is free,
•    Mobile Internet and MBB costs €6.15 per MB.
To avoid unexpected charges in flight or on sea, you may wish to put your phone on flight mode whilst you are travelling.  Please refer to our FAQ “Control Mobile Costs Air and Sea”.
Remember to turn “flight mode” off when you reach your destination so that you have access to all your services.

•    We have automatically selected the best value network for your Roaming experience, but if you wish to select another available network when roaming please refer to our FAQ “Changing Network When Roaming”.

•    On arrival, if opted in to the SMS Welcome Service, Vodafone Ireland Customers will receive an SMS Welcome text message with information on roaming rates for their plan, and other useful information while in the visited country.

•    Remember to include the country code when making a call back home. No harm to update the format in your contacts list before you go. For more information please refer to our FAQ “How do I use my phone abroad”.

•    To check your voicemail whilst abroad, dial 171.  If that doesn’t work, call your mailbox number as follows :

+, 353 (country code),   87 (mobile code**),   5, followed by the remainder of your mobile number. Please refer to the user guide FAQ “Accessing Voicemail when Roaming” for more detail.
** Please note: If your number is 083, 085, 086, 089 then please use 83, 85, 86, 89 as appropriate.

•    If data is blocked you may have reached the data Spend cap. Roaming spend caps help you to manage your data roaming when abroad. For more information on Roaming Data Spend caps please click here.

To exceed the €60 spend cap text PASS CAP to 50193 – but please be aware of the ‘out of bundle’ data charges that will apply.

•    For other handy tips on using data abroad, please refer to our FAQ “Tips for Using Data Abroad” and “Tips to Control Data Usage.”

•    Don’t forget to use our website, our live chat, or Roaming Support (+35312038232 number) for assistance.

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How do I use my phone abroad?

The following guide is to answer your questions around making a call back home, to another Irish mobile, or to a number in another country, when Roaming.
 
•    First, check that you have inserted the country code before the number you wish to call, especially if the number is already saved as a contact on your phone.
 
•    To make a call to an Irish number, remember to use the + sign, followed by the country code, 353 for Ireland. Or alternatively dial 00, followed by the country code 353.
 
      For example, to call (087) 1234567,
 
•    +353, drop the leading zero of the mobile code, 87 and dial the remainder of the number as follows +353 87 1234567
 
•    Or, 00353, drop the leading zero, 87 and dial the remainder of the number,  00353 87 1227000
 
•    If calling a number in a third country, for e.g. calling a UK number such as 0208 1234567    whilst Roaming in France,  dial “+” , followed by the UK country code 44, drop the leading zero in the area code, (0) 208 and dial the remainder of the number as follows  +44 208 1234567
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How do I control my mobile costs in Sea and in Flight?

Please note that when travelling by air or sea, Roaming rates are not covered by EU Regulation.
To avoid unexpected Roaming Charges whilst in flight or travelling by sea, it is a good idea to put your phone on “flight mode” whilst travelling.

 “Flight mode” will disable your voice, data and sms services.

  Simply go to the device guides on the Vodafone website - https://deviceguides.vodafone.ie

•    Select your device manufacturer,
•    Choose your handset,
•    Enter “Flight Mode” into the search bar.
•    Follow the onscreen tutorial which demonstrates how to turn flight mode on and off.
 
Don’t forget to take your phone off “flight mode” when you arrive at your destination to enable your use of voice, data and sms services as normal.

Also remember to check that “Mobile Data” and “Data Roaming” are switched “On” when you arrive at your destination, so that you can use your data services.
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Tips for using mobile data when abroad

Please check the following to avoid problems accessing your data whilst roaming.
 
•    Check that your “Data Roaming” and “Mobile Data” are switched on,

How to check “Data Roaming
•    Go to the device guides on the Vodafone website - https://deviceguides.vodafone.ie
•    Select your device manufacturer,
•    Choose your handset,
•    Enter “Data Roaming” in the search box provided, where you will be presented with instructions to turn Data Roaming on and off,
•    Follow the instructions provided in the onscreen tutorial.
    
     How to check “Mobile Data
•    Return to the device guides search bar,
•    Type “Mobile Data” in the search box provided, where you will be presented with instructions to turn Mobile Data on and off,
•    Follow the instructions provided in the onscreen tutorial.

•    In cases where the data service is working, and the problem is just related to email access, it will be necessary to contact your email provider to resolve.
•    If you have a 3G handset, and can successfully access data at home, but cannot access data when abroad, check at the top of the device screen that you have a symbol for 3G signal, as it could be due to 3G Network closure in that country.
•    When Roaming with Vodafone, you might receive a text advising that your data usage has been capped. This is to notify you that data usage has reached a certain threshold.
 
•    Data roaming spend-caps and notifications are in place to help you control your Data Roaming.
 
•    Visit our Roaming website at www.vodafone.ie/roaming, scroll to the bottom of the page, and click on “Find out more” under “Roaming Data Notifications”.  Or go directly using the following link https://n.vodafone.ie/roaming/data-spend-caps.html
•    Here you will find the information on Data Roaming spend Caps  and how to control your data roaming costs
 
•    If you decide to bypass the standard data cap of €60 (€61.50 for PAYG Customers), text PASS CAP to 50193.
 
•    If you are a pay monthly customer, you can chose to bypass the €360 cap, by texting PASS CAP UPPER LIMIT and include your PIN number to 50193. Your PIN number is the last 4 digits of your account number \ customer number found on your bill.
 
•    Please ensure that you are aware of the data charges in your location before extending the spend cap in order to avoid unexpected additional data roaming charges.
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Tips for controlling mobile data usage

•    Did you know that some apps can continue to use data in the background even when you are not actively using the app?
•    This can happen, even when your phone is on standby, as some apps are constantly checking their servers in order to provide notifications or make updates, for example automatic downloads of email to your mobile.  
•    Such background data usage could accumulate and result in unexpected data costs especially when Roaming outside of Europe.
•    There are some checks that you can make to reduce this background data usage.

For Android (Please note that this may vary slightly per Android device)
•    Go to “Settings” on your device, and then to “Connections”, then to “Data Usage”, and to “Mobile Data Usage”

Android Mobile Data Settings - Step 1
Fig.1 - Android Mobile Data Settings - Step 1.

 

•    On the list of apps provided, hold your finger on each app, to see the “foreground” and the “background” usage.
•    You will also see an option to “Allow background data usage” – and here you can disable it for that particular app.

Android Mobile Data Settings - Step 2
Fig.2 - Android Mobile Data Settings - Step 2.

•    Remember to enable it later, if you wish the background usage to continue when you get home.

 

It could also be a good idea to check if you have an option for “Mobile Data Only Apps” on your device. Once again, the instructions may vary by device.

•    Go to “Settings”, then to “Connections”, then to “Data Usage” to find the option for “Mobile Data Only Apps”   

Android Mobile Data Settings - Step 3
Fig.3 - Android Mobile Data Settings - Step 3.

•    Note that apps selected here will always use mobile data, even when your phone is connected to Wi-Fi.   
•    You may wish to turn this option off completely,  or you may wish to go through your list of individual apps and only select those that you absolutely want to keep updated even when only connected to mobile data.

For iOS (Turning off Background App Refresh on Apple iOS)
•    Select 'Settings' and then select 'General'
•    Select 'Background App Refresh
•    You can either manually select which apps to update in the background or turn off Background App Refresh for all apps.

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How do I access my voicemail

•    To access your voicemail please dial 171
 
•    If you find that this is not successful, you may need to call your mailbox number by dialling
 
•    “+” followed by Country code  353
•    Mobile code, dropping the leading zero   87,
•    Insert a 5
•    And dial the remainder of the number as normal.
•    You will then be prompted for your password. Unless you have changed your password, the default password will be 0000.

•    And now you have access to your voicemail.

 

How much does voicemail cost when roaming?

With Vodafone RED Roaming, calls to voicemail cost 79c inc VAT
outside of Europe.

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How do I top up when abroad?

Keep your account in credit when Roaming outside Europe or if you need to use more than your home allowance in Europe.
If you are on a Top-up offer it will re-activate every time you top up by €20* or more in one go. (*€30 on Extra Unlimited)
To Top-up for Roaming, we recommend to top up by €15 or less in one go.

  • Quick Top Up - Customers can top up using Quick top up service.
  • Or online at My Vodafone or on your personal banking website, if your bank offers this option.
  • My Vodafone App – by using a previously purchased voucher before leaving, or by using your registered card details.
  • Automatically scheduled Top Up – this can be set up online through My Vodafone, and will work at home or abroad.
  • SMS Top Up – Customers can request a top-up by texting "TOPUP" followed by the top-up amount and last 4 digits of your registered payment card to 50277. You will need to register your credit card. Register your card online now.  
  • By Phone – Customers can call us for free on +353 1203 8232 (free for Vodafone Mobiles only) to top up, or by using 1741 as at home
  • Check balance - Customers can check their balance by sending ‘Bal’ to 50233
  • If the Customer does not have a debit / credit card, it is possible to purchase a voucher before leaving or ask a friend to purchase a voucher in Ireland and to send you the top-up code. Also your friend can call 1741 and top up your number.
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Roaming with mobile broadband

Can I use my modem abroad?

Yes, you can use your broadband modem when you travel, on any networks that support 4G, HSDPA, 3G or GPRS.

Make sure you check the rates before you go.

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Can mobile broadband users receive spend cap notifications?

Yes, you will receive the data roaming spend cap notifications to the SMS inbox which was installed with your mobile broadband software. It may not flash up on screen so you should make sure to check it proactively before you reach your limit.
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4G roaming

Can I receive 4G when roaming?

Yes. If you have a 4G eligible plan you will be eligible to receive 4G coverage where offered in the country you are visiting.

Remember, you will also need to have a 4G capable handset to avail of the 4G coverage.

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Does it cost extra to roam on 4G?

No. 4G roaming is available to RED Roaming customers on 4G eligible domestic plans where locally available at no extra cost.

Visit our RED Roaming page.

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5G roaming

What plans are 5G enabled while roaming?

If you have 5G on your plan at home, you will also have 5G when Roaming, provided we have launched 5G in the country that you are visiting.
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In what countries do Vodafone offer 5G Roaming?

Currently, Vodafone offer 5G Roaming in

  • Australia
  • Bulgaria
  • Canada 
  • China 
  • Croatia
  • Czech Republic 
  • Denmark 
  • Finland
  • Germany 
  • Hungary
  • Israel
  • Italy
  • Korea, Republic Of
  • Kuwait  
  • Latvia
  • Luxembourg 
  • Malta 
  • Netherlands 
  • Philippines 
  • Portugal 
  • Romania 
  • Saudi Arabia
  • Singapore
  • Slovenia
  • Spain
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • United Arab Emirates
  • United Kingdom
  • United States

– and this is growing all the time.

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