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Bill pay FAQs on Vodafone IE

Bill pay FAQs

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  Can I get a copy of my bill for free?

Yes, you can get it for free on My Vodafone! Here’s how:

Firstly, if you haven’t registered yet, you will need to set up your My Vodafone account. Registration is easy. Just follow the steps on screen.

My Vodafone app

  1. Download the app free from iTunes or Google Play Store.
  2. Log in using your username and password.
  3. Click the menu button on top right of the app home page and select ‘Bills & payments’.
  4. Find the bill you want to see and click the download icon.

My Vodafone online

  1. Log in to My Vodafone using your username and password.
  2. Click on the menu icon on the right hand side of the screen and select ‘Bills & payments’.
  3. Find the bill you want to see and click the download icon.

How do I remove a network lock from my phone?

You can request this on My Vodafone. Just follow these steps:

  1. Log on to My Vodafone
  2. Go to 'My device & SIM'
  3. Choose your device
  4. Click 'Get your NAC'
  5. Follow the prompts on screen

Once you've submitted the request, the table below will advise how quickly you can expect to hear back.

Apple 3 Days
Alcatel 4 Days
Doro 7 Days
Nokia 7 Days
Huawei 7 Days
LG 7 Days
Blackberry 7 Days
Sony 7 Days
ZTE 7 Days
HTC 12 Days
Samsung 12 Days

How do I activate my new SIM card?

Please remember to back up your contacts if you have them saved on your SIM card, before activating your new SIM card.

If you're a Bill pay customer, you can activate your SIM card by dialling 1907 from another phone. Just follow the steps below. You will need your new sim card number and Self Service PIN to do this.

  1. Choose Option 1 for Mobile Services.
  2. Choose Option 3 for SIM Activation.
  3. Then Option 1 for SIM Activation.
  4. Enter your SIM Number and Self Service PIN.

Note: If you don't have your Self Service PIN, you can reset in online. To do this, simply log in to My Vodafone, go to User settings in the menu (or Personal details on the My Vodafone app), then select Security information.

When will I be eligible to upgrade my phone?

While we update our systems, the ability to upgrade your device online is unavailable.

In the meantime, if you would like to enquire about upgrading, please use the following options:

  • Calling 1907 (You will need your self-service PIN. To find out how to change this click here)
  • Visiting your local Vodafone retail store
  • Using Live Chat at the bottom of this page

I'm unable to browse certain sites on my phone, what can I do?

To protect our younger customers from accessing sites which may not be appropriate, we use a content filtering system to restrict these sites from being displayed (This may be shown in the address bar as: '10.163.18.69:80/XMPBLOCKED/HOLDING').

To check if you have an age restriction in place please contact us on 1907 or by using Live Chat.

My caller ID doesn't work

For instructions on how to switch on your Caller ID, visit our Device Guides. Choose your device, go to 'Calls and contacts' and you'll find instruction called 'Turn your own caller identification on or off'. 

If it still doesn’t work, then contact one of our Live Chat agents for more help.

How do I reset my Voicemail greeting?

To reset your Voicemail greeting, you will need to get in contact with one of our agents on our Community.

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